Senior Professional Services Operations Analyst
To see similar active jobs please follow this link: Remote Consulting jobs
An Overview of this Role
As part of our Global Professional Services Operations team, you'll work with colleagues who are passionate about delivering customer value through operational excellence and innovation. We believe in empowering our team members to innovate, take ownership, and make a real impact on our business and our customers' success.
As a Sr. Professional Services Operations Analyst, you'll be the architect of our operational ecosystem, orchestrating seamless connections between systems, processes, and people across the entire PS organization. From streamlining workflows to implementing transformative automation, you'll build and manage the operational foundation that enables our teams to excel while continuously improving our capabilities through strategic initiatives. This role goes beyond traditional operations – you'll drive global impact by designing scalable solutions that enhance efficiency and effectiveness, ensuring our Professional Services organization can deliver exceptional value while supporting rapid growth and adaptation to evolving customer needs.
You will Drive operational excellence and innovation across the Professional Services organization through expert management of systems, process design, and change initiatives to enable scalable, efficient service delivery.
What you’ll do
Process Excellence & Design
Designs and implements scalable operational processes that enhance efficiency and standardization across the PS organization
Identifies opportunities for improvement through process mapping, analysis, and redesign
Creates and maintains comprehensive documentation for operational procedures and best practices
Develops and implements quality control measures to ensure consistent service delivery
Systems Management & Optimization
Oversees PS technical infrastructure and system configurations for operational tools
Partners with system owners and IT to manage integrations between PS systems and enterprise applications
Leads system enhancement projects to optimize functionality and user experience
Conducts periodic system audits to ensure alignment with business requirements
Automation & Innovation
Identifies opportunities to automate manual processes and workflows
Develops automation solutions that enhance productivity and reduce operational overhead
Partners with technical teams to implement and test new automation capabilities
Evaluates emerging technologies and tools that could benefit PS operations
Change Management & Implementation
Leads change initiatives for operational improvements and system implementations
Develops comprehensive change management plans to drive user adoption
Conducts training and enablement sessions for new processes and tools
Manages stakeholder communication throughout change initiatives
Cross-Functional Collaboration
Partners with PS leadership to align operational initiatives with strategic objectives
Coordinates with Sales Operations, Finance, and Delivery teams on cross-functional processes
Collaborates with PMO on resource optimization and project governance
Serves as primary liaison between PS operations and other operational teams
What you’ll bring
7-10 years of progressive experience in operations, process management, or similar roles
Strong background in professional services operations or consulting environments
Demonstrated success in implementing process improvements and automation solutions
Experience with PSA tools (e.g., Kantata, FinancialForce, OpenAir) and CRM systems
Excellent analytical skills with ability to translate data into actionable insights
Exceptional project management capabilities with track record of successful implementations
Strong understanding of change management principles and methodologies
Outstanding communication and stakeholder management abilities
Bachelor's degree in business, operations management, or related field
Hiring Process
Recruiter Phone Screen
Initial Screen with Hiring Manager
Interview with a peer
Interview with cross functional peers
Panel interview with Professional Services team members
Additional details about our process can be found on our hiring page.
How GitLab will support you
All remote, asynchronous work environment
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Compensation
To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.
Additional details about our process can be found on our hiring page.
Remote-Global
The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range
$84,000—$180,000 USD
About the job
Senior Professional Services Operations Analyst
To see similar active jobs please follow this link: Remote Consulting jobs
An Overview of this Role
As part of our Global Professional Services Operations team, you'll work with colleagues who are passionate about delivering customer value through operational excellence and innovation. We believe in empowering our team members to innovate, take ownership, and make a real impact on our business and our customers' success.
As a Sr. Professional Services Operations Analyst, you'll be the architect of our operational ecosystem, orchestrating seamless connections between systems, processes, and people across the entire PS organization. From streamlining workflows to implementing transformative automation, you'll build and manage the operational foundation that enables our teams to excel while continuously improving our capabilities through strategic initiatives. This role goes beyond traditional operations – you'll drive global impact by designing scalable solutions that enhance efficiency and effectiveness, ensuring our Professional Services organization can deliver exceptional value while supporting rapid growth and adaptation to evolving customer needs.
You will Drive operational excellence and innovation across the Professional Services organization through expert management of systems, process design, and change initiatives to enable scalable, efficient service delivery.
What you’ll do
Process Excellence & Design
Designs and implements scalable operational processes that enhance efficiency and standardization across the PS organization
Identifies opportunities for improvement through process mapping, analysis, and redesign
Creates and maintains comprehensive documentation for operational procedures and best practices
Develops and implements quality control measures to ensure consistent service delivery
Systems Management & Optimization
Oversees PS technical infrastructure and system configurations for operational tools
Partners with system owners and IT to manage integrations between PS systems and enterprise applications
Leads system enhancement projects to optimize functionality and user experience
Conducts periodic system audits to ensure alignment with business requirements
Automation & Innovation
Identifies opportunities to automate manual processes and workflows
Develops automation solutions that enhance productivity and reduce operational overhead
Partners with technical teams to implement and test new automation capabilities
Evaluates emerging technologies and tools that could benefit PS operations
Change Management & Implementation
Leads change initiatives for operational improvements and system implementations
Develops comprehensive change management plans to drive user adoption
Conducts training and enablement sessions for new processes and tools
Manages stakeholder communication throughout change initiatives
Cross-Functional Collaboration
Partners with PS leadership to align operational initiatives with strategic objectives
Coordinates with Sales Operations, Finance, and Delivery teams on cross-functional processes
Collaborates with PMO on resource optimization and project governance
Serves as primary liaison between PS operations and other operational teams
What you’ll bring
7-10 years of progressive experience in operations, process management, or similar roles
Strong background in professional services operations or consulting environments
Demonstrated success in implementing process improvements and automation solutions
Experience with PSA tools (e.g., Kantata, FinancialForce, OpenAir) and CRM systems
Excellent analytical skills with ability to translate data into actionable insights
Exceptional project management capabilities with track record of successful implementations
Strong understanding of change management principles and methodologies
Outstanding communication and stakeholder management abilities
Bachelor's degree in business, operations management, or related field
Hiring Process
Recruiter Phone Screen
Initial Screen with Hiring Manager
Interview with a peer
Interview with cross functional peers
Panel interview with Professional Services team members
Additional details about our process can be found on our hiring page.
How GitLab will support you
All remote, asynchronous work environment
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Compensation
To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.
Additional details about our process can be found on our hiring page.
Remote-Global
The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range
$84,000—$180,000 USD