Senior Professional Services Engineer

Senior Professional Services Engineers engage with customers to provide installation, migration, training, and advisory services. They handle installations ranging from single-node Omnibus installs to our largest reference architectures utilizing IaC/CaC, migrations from multiple systems to GitLab SaaS or self-hosted, and advisory services across the entire GitLab feature stack.

Professional Services Engineers are expected to be able to interface not only with the customer but with our GitLab Product/Engineering teams, to find the best route for customer success, and to help drive improvements into GitLab features and processes.

What you'll do

• Provide feedback to Project Managers and Engagement Managers make scheduled delivery more consistent

  • Continually work with Engagement Managers to streamline and improve delivery

  • Exert influence on the overall objectives and long-range goals of your team and Professional Services

  • Provide mentorship for Associate and Intermediate Professional Services Engineers to help them grow in their technical responsibilities and remove blockers to their autonomy

  • Manage/oversee/deliver on multiple projects, either as the primary engineer, or as a lead providing oversight to other Professional Services Engineers

What you'll bring

• Professional exposure with one or more IaC/CaC technologies:

  • Terraform

  • Ansible

  • Packer

  • Puppet

  • Chef

  • Professional exposure with one or more cloud providers:

    • AWS

    • GCP

    • Azure

  • Proficienct in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment

  • Experience using, deploying, or configuring GitLab

  • Comfortable working in a fast-paced environment, sometimes with multiple customer engagements at once

  • Positive disposition and solution-oriented mindset

  • Effective communication skills: Regularly achieve consensus with peers, and provide clear status updates

  • Self-motivated and self-managing, with strong organizational skills

  • Shares GitLabvalues, and work in accordance with those values

  • Ability to thrive in a fully remote organization

  • Extends the general requirements with the following:

  • Proven ability to independently manage a project or projects

  • Proven ability to lead and provide direction to other Professional Services Engineers on a project or projects

  • Proven ability to “think to the next question” and see the larger picture for customer engagements, and not just the individual task

  • Proven ability to consider the business aspects of delivery

  • Proven knowledge and mastery with major cloud technologies and public cloud providers

  • Mastery with multiple highly available architectures and concepts documents those opportunities

How GitLab will support you

• Benefits to support your health, finances, and well-being

• All remote, asynchronous work environment

• Flexible PTO (paid time off)

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and development budget 

• Parental leave

• Home office support

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range

$128,520—$226,800 USD