Senior Product Manager (Fraud Detection)

Vonage Communications APIs: 

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters:

This role is critical to protecting our customers and their end users from increasingly sophisticated fraud schemes and prevent bad actors from using our services while maintaining seamless user experiences across all Vonage communication API channels including voice & messaging channels..We are looking for a Product Manager to join our growing team building an emerging portfolio of customer vetting, fraud and compliance capabilities to protect our global business. This is an exciting role in the Product Team working transversely with our Product Managers, engineering teams and business owners to solve and assist in the implementation of software based fraud and vetting solutions. We are seeking a messaging or fraud management expert with a passion for innovation, a relentless focus on customer experience and an interest in fighting global fraud threats.

Your key responsibilities:

• Define and execute the fraud protection roadmap for both customer facing and internal anti-fraud systems.

• Own and maintain the product roadmap in collaboration with other Product Managers delivering solutions to protect against Voice robocalling, messaging compliance, customer risk profiling and vetting.

• Research and analyse new threats and propose countermeasures to identify and mitigate emerging fraud tactics, techniques and procedures.

• Manage and maintain a product backlog and create user stories and product requirements for fraud engineering teams

What you'll bring:

Required:

• Previous experience of agile development methodologies and product management frameworks

• Strong knowledge in data protection and compliance, security-oriented cloud services, fraud vector analytics, and threat detection and prevention

• Proven experience working as a business subject matter expert or in a technical capacity within fraud management or security

• Minimum 3 years experience of managing products in highly regulated industries

• Experience in telco, cloud or finance industries preferred 

Experience we consider a plus:

• Computer Science degree or similar technical qualification in engineering, finance, business administration or related field

• Prior experience in telecoms or finance fraud management

• Strong understanding of telecoms and web protocols (SIP, SMPP, HTTP, REST APIs)

• Professional certifications in fraud management, security or compliance

• Experience with Agile methodologies & tools (e.g. Scrum, Kanban)

• Experience using Jira, Confluence and project management tools

• Familiarity working with data in formats such as CSV, XML, JSON, etc.

How you’ll benefit:

• Unlimited Discretionary Time Off

• Private Medical Insurance with the option to add dependents at your own cost

• Multisport Gym Membership

• Educational Assistance Reimbursement Program

• Lunch and Learn Sessions

• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development

• Three Paid Volunteer Days a Year

• Reimbursement for the costs of prescription glasses

• Maternity and Paternity Leave

Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

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