Senior Product Designer - Cost Management and Billing
Senior Product Designer, Cost Management and Billing
This is a remote position. We are looking for candidates in Germany.
The opportunity
As a Senior Product Designer at Grafana Labs, you will join a growing Product Design organization of more than 25 designers, researchers, and design leaders distributed across six continents. You will work within a 100% remote R&D organization, so strong, proactive remote communication, collaboration, facilitation, and relationship building skills will be essential to your success.
As the Product Designer for Grafana Cloud’s usage and billing experience, you’ll help our customers clearly understand what they’re spending on each of our products. You will focus on making historical, current, and projected future usage transparent and easy to understand, allowing customers to view and analyze exactly what they’ve spent, what they’re spending now, and what they’re likely to spend in the future. Your mission will be to create a unified experience that brings together our diverse product suite—each with its own unique billing model—into a clear, cohesive, and transparent view that builds trust with our users. Your work will empower customers to get from insights to action: optimize their consumption within their desired budget and maximize the value they’re getting from Grafana Cloud.
Over time, you will develop deep expertise in your product area and associated customer and user personas, use cases, and workflows, which will enable you to design tailored, role-driven experiences. You will drive measurable iterative improvements and enable all audiences to understand and optimize their usage and cost.
You will also have an opportunity to contribute to the evolution of the Product Design team at Grafana by coaching and mentoring other designers, collaborating on team internal initiatives, and helping evolve new ways of working, learning, and having fun together as the team scales.
What You’ll Be Doing
Enable customers to take action, do cost control and optimize their spend
Translate research and data to experiences that are easy to digest and break down complexity
Craft communication and visuals to help customers understand their bill
Tailor the experience to different target audiences, covering multiple user perspectives
Work cross-functionally with peers and leaders in engineering, product management, technical writing, and GTM functions, as well as other members of the Product Design team
Prioritize for delivering impact while balancing business priorities, customer wishes and technical considerations
Document user needs and pain points, design directions, UX tradeoffs, and detailed designs for specific features and enhancements
Execute research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and members of the Grafana user community
What makes you a great fit
7+ years of relevant design experience working on B2B/enterprise software products, ideally designing tools and services for developers or other highly technical users
A portfolio of effective designs for complex products delivered in a fast-paced environment
Experience running qualitative research in complex fields, building empathy with users and humans, their needs and pain points even when you have very little in common with them
Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations
Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind
Attention to detail and willingness to learn about a complex, very technical product space
Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy
Bonus points for
Experience designing easy-to-grasp finance, billing or cost-related workflows
Ability to rapidly gain an understanding of a technical domain and associated customer needs and user workflows in order to design effective experiences within that domain
Domain knowledge or experience related to observability, cloud infrastructure, and/or database monitoring, administration, and optimization
Experience helping design teams, especially at engineering led companies, level up their practice, collaboration with partner functions, and user and organizational impact
In Germany, the base compensation range for this role is EUR 83,175 - EUR 99,810. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
About the job
Apply for this position
Senior Product Designer - Cost Management and Billing
Senior Product Designer, Cost Management and Billing
This is a remote position. We are looking for candidates in Germany.
The opportunity
As a Senior Product Designer at Grafana Labs, you will join a growing Product Design organization of more than 25 designers, researchers, and design leaders distributed across six continents. You will work within a 100% remote R&D organization, so strong, proactive remote communication, collaboration, facilitation, and relationship building skills will be essential to your success.
As the Product Designer for Grafana Cloud’s usage and billing experience, you’ll help our customers clearly understand what they’re spending on each of our products. You will focus on making historical, current, and projected future usage transparent and easy to understand, allowing customers to view and analyze exactly what they’ve spent, what they’re spending now, and what they’re likely to spend in the future. Your mission will be to create a unified experience that brings together our diverse product suite—each with its own unique billing model—into a clear, cohesive, and transparent view that builds trust with our users. Your work will empower customers to get from insights to action: optimize their consumption within their desired budget and maximize the value they’re getting from Grafana Cloud.
Over time, you will develop deep expertise in your product area and associated customer and user personas, use cases, and workflows, which will enable you to design tailored, role-driven experiences. You will drive measurable iterative improvements and enable all audiences to understand and optimize their usage and cost.
You will also have an opportunity to contribute to the evolution of the Product Design team at Grafana by coaching and mentoring other designers, collaborating on team internal initiatives, and helping evolve new ways of working, learning, and having fun together as the team scales.
What You’ll Be Doing
Enable customers to take action, do cost control and optimize their spend
Translate research and data to experiences that are easy to digest and break down complexity
Craft communication and visuals to help customers understand their bill
Tailor the experience to different target audiences, covering multiple user perspectives
Work cross-functionally with peers and leaders in engineering, product management, technical writing, and GTM functions, as well as other members of the Product Design team
Prioritize for delivering impact while balancing business priorities, customer wishes and technical considerations
Document user needs and pain points, design directions, UX tradeoffs, and detailed designs for specific features and enhancements
Execute research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and members of the Grafana user community
What makes you a great fit
7+ years of relevant design experience working on B2B/enterprise software products, ideally designing tools and services for developers or other highly technical users
A portfolio of effective designs for complex products delivered in a fast-paced environment
Experience running qualitative research in complex fields, building empathy with users and humans, their needs and pain points even when you have very little in common with them
Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations
Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind
Attention to detail and willingness to learn about a complex, very technical product space
Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy
Bonus points for
Experience designing easy-to-grasp finance, billing or cost-related workflows
Ability to rapidly gain an understanding of a technical domain and associated customer needs and user workflows in order to design effective experiences within that domain
Domain knowledge or experience related to observability, cloud infrastructure, and/or database monitoring, administration, and optimization
Experience helping design teams, especially at engineering led companies, level up their practice, collaboration with partner functions, and user and organizational impact
In Germany, the base compensation range for this role is EUR 83,175 - EUR 99,810. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.