Senior Payments Operations Specialist
🚀 Who Are We?
Welcome to Welltech—where health meets innovation! 🌍 As a global leader in Health & Fitness industry, we’ve crossed over 220 million installs with life-changing apps, all designed to boost well-being for millions. Our mission? To improve the health of millions of people through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeys—all powered by a diverse team of over 700+ passionate professionals with a presence across 5 hubs.
Why Welltech? Imagine joining a team where your impact on global health and wellness is felt daily. At Welltech, we strive to be proactive wellness partners for our users, while continually evolving ourselves.
What We're Looking For
We are seeking a Senior Payments Operations Specialist to lead and optimize our payment processes, focusing on monitoring key billing performance indicators, managing routing and cascading strategies, and ensuring seamless transaction flows. In this role, you will collaborate closely with payment providers and cross-functional teams to identify and resolve anomalies, improve operational efficiency, and reduce transaction failures and costs. You will play a vital part in scaling and strengthening our payment infrastructure while maintaining proactive communication and high-quality standards.
Key Responsibilities:
Monitor key billing performance indicators (KPIs), including approval rates, declined transactions and their reasons, timeouts, processing times, and payment distribution
Establish and optimize scalable payment operational processes, encompassing routing, cascading, and retry strategies
Escalate drops and anomalies to providers and relevant internal teams, ensuring timely feedback on estimated times of fixes (ETAs) and status updates
Collaborate with various departments such as marketing, product, CRM, customer support, and analytics to address their requests
Deeply analyze current payment flows, methods, provider back-offices, existing monitoring, analysis reports, and internal tools
Communicate critical changes in provider terms or billing to relevant teams
Conduct payment and routing/cascading tests, and monitor results
Identify opportunities to streamline workflows, enhance system functionality, and reduce transactional errors and costs
Required skills:
3+ years of experience as a Billing Specialist or Billing Analyst in online payments
Strong aptitude for numbers and processing transactional information
Proficient in Microsoft Excel and other MS Office software
Solid understanding of online payment funnels and flows
Experience in written communication with international customers or partners
Basic understanding of payment and transactional systems and services
Eagerness to expand knowledge about payment systems
Soft Skills:
Exceptional attention to detail
High level of responsibility
Proactive approach
Strong communication skills
Excellent teamwork abilities
Aptitude for multitasking and quick reaction to processing problems
Persistence
Ability to effectively address and resolve issues in communication with providers
Nice to have:
Experience with Tableau, SQL, and logs
Candidate journey
â•ď¸Ź Recruiter call --> â•ď¸Ź Meet a team member --> â•ď¸Ź Skills assessment--> â•ď¸Ź Meet the Leadership team
✨ Why You’ll Love Being Part of Welltech:
Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.
Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.
Results-Driven: We’re all about achieving meaningful outcomes. It’s not just about the effort, but the difference we make every day.
We Are Well-Makers: Be part of a movement that’s creating a healthier, happier world. Together, we make well-being a reality!
Check out some of our products
Muscle Booster — https://musclebooster.fitness/
Yoga-Go — https://yoga-go.io/
WalkFit - http://walkfit.pro
About the job
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Senior Payments Operations Specialist
🚀 Who Are We?
Welcome to Welltech—where health meets innovation! 🌍 As a global leader in Health & Fitness industry, we’ve crossed over 220 million installs with life-changing apps, all designed to boost well-being for millions. Our mission? To improve the health of millions of people through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeys—all powered by a diverse team of over 700+ passionate professionals with a presence across 5 hubs.
Why Welltech? Imagine joining a team where your impact on global health and wellness is felt daily. At Welltech, we strive to be proactive wellness partners for our users, while continually evolving ourselves.
What We're Looking For
We are seeking a Senior Payments Operations Specialist to lead and optimize our payment processes, focusing on monitoring key billing performance indicators, managing routing and cascading strategies, and ensuring seamless transaction flows. In this role, you will collaborate closely with payment providers and cross-functional teams to identify and resolve anomalies, improve operational efficiency, and reduce transaction failures and costs. You will play a vital part in scaling and strengthening our payment infrastructure while maintaining proactive communication and high-quality standards.
Key Responsibilities:
Monitor key billing performance indicators (KPIs), including approval rates, declined transactions and their reasons, timeouts, processing times, and payment distribution
Establish and optimize scalable payment operational processes, encompassing routing, cascading, and retry strategies
Escalate drops and anomalies to providers and relevant internal teams, ensuring timely feedback on estimated times of fixes (ETAs) and status updates
Collaborate with various departments such as marketing, product, CRM, customer support, and analytics to address their requests
Deeply analyze current payment flows, methods, provider back-offices, existing monitoring, analysis reports, and internal tools
Communicate critical changes in provider terms or billing to relevant teams
Conduct payment and routing/cascading tests, and monitor results
Identify opportunities to streamline workflows, enhance system functionality, and reduce transactional errors and costs
Required skills:
3+ years of experience as a Billing Specialist or Billing Analyst in online payments
Strong aptitude for numbers and processing transactional information
Proficient in Microsoft Excel and other MS Office software
Solid understanding of online payment funnels and flows
Experience in written communication with international customers or partners
Basic understanding of payment and transactional systems and services
Eagerness to expand knowledge about payment systems
Soft Skills:
Exceptional attention to detail
High level of responsibility
Proactive approach
Strong communication skills
Excellent teamwork abilities
Aptitude for multitasking and quick reaction to processing problems
Persistence
Ability to effectively address and resolve issues in communication with providers
Nice to have:
Experience with Tableau, SQL, and logs
Candidate journey
â•ď¸Ź Recruiter call --> â•ď¸Ź Meet a team member --> â•ď¸Ź Skills assessment--> â•ď¸Ź Meet the Leadership team
✨ Why You’ll Love Being Part of Welltech:
Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.
Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.
Results-Driven: We’re all about achieving meaningful outcomes. It’s not just about the effort, but the difference we make every day.
We Are Well-Makers: Be part of a movement that’s creating a healthier, happier world. Together, we make well-being a reality!
Check out some of our products
Muscle Booster — https://musclebooster.fitness/
Yoga-Go — https://yoga-go.io/
WalkFit - http://walkfit.pro