Senior Marketing Operations Lead

The Community You Will Join

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. It takes a diverse team united behind something big to make this possible. Together, we work hard, we laugh a lot, and we are passionate about our company, our values, and our mission to create a world where anyone can belong anywhere.

As Airbnb continues to grow as a business and mature operationally as an organization, we are looking for a Senior Marketing Operations Lead to join our Marketing Operations team. 

The Difference You Will Make:

This role will report into the Director of Marketing Operations, with an emphasis on business operations. In particular, this role will be responsible for leading Marketing planning and roadmapping, as well as diagnosing and operationalizing opportunities to continue improving the overall strategic rigor, operational efficiency, and business impact of Airbnb’s world-class Marketing organization. This role will work closely with leadership stakeholders and working teams across Marketing functions, Creative, Finance, Talent, and beyond.

A Typical Day: 

• Lead biannual Marketing planning and roadmapping, in partnership with Marketing and Creative leadership, Finance, and other cross-functional partners

• Maintain the org-wide trusted ‘source of truth’ roadmap

• Design new and/or step-change improvements for systems and processes used across Marketing

• Develop operational frameworks, processes, and resources that continue to improve operating clarity, focus, and efficiency as Airbnb and our Marketing continue to scale globally

• Drive cross-functional special projects, as prioritized by the Head of Marketing. E.g., facilitating cross-functional process definition and role clarity for 0->1 initiatives, designing a prioritization framework for assessing and operationalizing new growth pillars

• Support the rhythm of business for Marketing leadership (e.g., Executive team updates, leadership reviews, leadership offsite content)

Your Expertise:

• 12+ years of experience in global marketing operations, strategy & operations, and/or management consulting (or the equivalent)

• Experience working with a global marketing organization across marketing and creative disciplines (Strategy, Brand, Product/Marcom, Growth, Media, Creative, Production, etc.)

• Structured thinker with strong business acumen

• Experience partnering with Finance (FP&A, Strategic Finance) and Analytics/Data Science

• Experience establishing systems and developing processes in a dynamically scaling environment

• Ability to take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line in a timely fashion

• Passion for cross-functional collaboration, particularly given the functional structure and collaborative culture of Airbnb

• Strong spirit of ownership and responsibility, balanced with a low-ego willingness to partner closely with others to achieve alignment and buy-in

• Ability to own the work in a hands-on way and be in the details

• Ability to effectively communicate and influence decisions at all levels

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.