Senior Manager - PRM, Partner Tools & Process

Job Description

We are looking for a Senior Manager, Partner Tools & Process, to be responsible for the ownership and ongoing optimization of Procore’s GTM systems, including Salesforce, PRM, Gong, Outreach, Demandbase, internal CS tools, etc. You will be a key member in the  GTM Technology & Process team, partnering with sales, marketing, CS, IT and other stakeholders to drive improvement, optimization of process, and net new capabilities. This position will report to our Senior Director, GTM Tech and Process, and can be based remotely. We’re looking for someone to join our team immediately!

What you’ll do:

• Seller, Partner, and CS Experience: Working closely with Revenue teams, you will lead the ongoing optimization and simplification of GTM experience (Sellers, Marketers, Customer Success, PS) in Salesforce, Gong, Outreach, Demandbase, and internal tools

• Experience implementing PRM a plus

• Propose and lead initiatives to implement new processes, optimize existing technologies and methodologies that enhance GTM experience and simplification

• Collaboration and Support: Partner with cross-functional stakeholders to understand business needs and translate them into technical solutions and handle inbound feature intakes, troubleshoot, and respond to them in a timely manner

• Provide expert guidance and training to users, promoting effective use of Salesforce and other GTM capabilities to achieve business goals.

• Continuous Improvement and Innovation: Stay abreast of industry trends, best practices, and platform updates to drive continuous improvement and innovation in customer experience strategies

• You will work with business and technical stakeholders to identify their business problems and drive appropriate functional solutions/approaches. Supports testing cycles (UAT, regression, system) and/or Training/Training Materials

What we’re looking for:

• A minimum of 8+ years experience with Salesforce Sales cloud and related platforms, with a proven track record in business process optimization

• A minimum of 5+ years experience working as an enterprise product manager or similar role in an enterprise company

• End-to-end experience implementing PRM

• You have a deep understanding of the Lead-To-Quote business process (Campaigns, Lead, Account, Contact, Opportunity, Quote) and supporting technologies (Salesforce Sales Cloud, Marketing Cloud)

• Experience working in an agile development environment, with a proven track record of leading successful Salesforce projects from concept to delivery.

• Clear, concise technical writing skills and excellent interpersonal and communication skills

• Strong negotiation skills when working with business users to develop scope requirements and defend systems capabilities

• Excellent communication & interpersonal skills with the ability to collaborate with various business stakeholders to interpret & translate requirements

• Bachelor’s degree preferred or equivalent work experience

Additional Information

Base Pay Range $127,680 - $175,560. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.