Senior Manager of Software Engineering - SaaS

Hello 👋

We are seeking an exceptional Senior Manager of Software Engineering with extensive experience in software engineering and infrastructure leadership, and a proven track record leading complex projects at high-profile technology-driven enterprises. Reporting to the Head of Product & Engineering, this individual will help build a high-calibre team and lead key projects to progress our technology evolution through step-wise, carefully managed enhancements aligned with clear business outcomes. The focus will be on scaling our infrastructure to meet enterprise-level demands, modernising our user interfaces to appeal to customers and a new generation of developers, improving REST API architectures to support enterprise customer needs, and strategically incorporating AI technologies with a strong emphasis on privacy compliance and emerging agentic platforms.

About InnoCraft and Matomo 📊

At InnoCraft, we’re building a more ethical, privacy-first digital world. As the leading open-source web analytics platform, Matomo powers over 1 million websites and apps in 190+ countries, offering organisations the insights they need while maintaining full data ownership and user trust.

We believe in openness, privacy, and transparency. Every month, our platform processes billions of data points — transforming complex information into intuitive, powerful reports that delight users. Matomo is available in 50+ languages and supported by a global, fully remote community with strong hubs in New Zealand, Europe, and Canada.

We are proud to be:

-   Privacy-Focused: Ethical analytics that prioritise user privacy and regulatory compliance.

-   Open Source Driven: Transparent, community-powered innovation at the heart of everything we do.

-   Globally Connected: A rich, multicultural environment where diverse perspectives drive better outcomes.

Roles and Responsibilities

- Strategic Project Leadership:

    -   Lead critical initiatives, including our cloud scalability and smarter-insights projects, to ensure robust, incremental improvements delivering tangible business outcomes.

- Team Building & Talent Development:

    -   Establish and sustainably scale our European engineering hub.

    -   Recruit, mentor, and develop a top-tier, agile, and innovative engineering team.

- Technical Roadmap Development:

    -   Collaborate closely with the Head of Engineering & Product, CTO, CEO, customers, partners, developer community, and internal teams.

    -   Develop and articulate a detailed, incremental technical roadmap addressing enterprise scalability, UI modernisation, API-driven architecture improvements, and integration of privacy-compliant AI capabilities.

- Developer Engagement & Policy Evolution:

    -   Refine and strategically evolve our policy and engagement approach with the developer community (OSS contributors, partners, customers) to optimise both adoption and revenue generation.

- Infrastructure and Automation:

    -   Provide guidance for the design, implementation, deployment, and maintenance of scalable, secure, and resilient infrastructure (on-premises and/or cloud).

    -   Identify opportunities and automate repetitive tasks, system deployments, and configuration management.

    -   Optimise resource usage, costs, and performance for cloud and on-prem environments.

- Monitoring and Incident Response:

    -   Provide guidance for the development and maintenance of monitoring, logging, and alerting systems for production environments.

    -   Assist with defining on-call processes and SLAs, as appropriate, for infrastructure and application support within scope of responsibility.

    -   Manage incident response processes, root cause analysis, and remediation steps.

    -   Drive operational excellence by identifying and mitigating system bottlenecks and vulnerabilities.

- Security Integration:

    -   Embed security tools and practices into CI/CD pipelines to automate vulnerability detection.

    -   Lead initiatives to improve security testing automation and monitoring.

    -   Evaluate and integrate appropriate DevSecOps tools and technologies to enhance the overall security posture.

Career Outlook 💡

This role is designed to progressively expand over a two-year period, starting with the establishment of the European engineering hub, and with the successful candidate ultimately taking on broader responsibilities within the global software engineering function. This trajectory supports career growth into an influential leadership role, enabling the current Head of Product & Engineering to concentrate more exclusively on strategic company initiatives.

Minimum qualifications 🤓

-   Extensive leadership experience in Software Engineering and incremental software architecture transformation.

-   Demonstrated success in significantly reducing operational costs and boosting engineering productivity.

-   Proven track record managing and scaling high-performance engineering teams in globally recognised tech-driven enterprises.

-   Solid experience leveraging open-source software strategically.

-   Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a related field.

Ideal Candidate Attributes ✨

-   Strategic thinker with strong execution capabilities.

-   Excellent communicator able to build consensus across diverse stakeholder groups.

-   Passionate about technology innovation, open-source ecosystems, and talent development.

Value Proposition 🎯

This role offers a unique opportunity to shape the technological direction of our company thoughtfully, incrementally enhancing our architecture and capabilities. The selected candidate will significantly impact our growth trajectory, customer satisfaction, and competitive positioning in the enterprise software market through careful planning and execution of functional and modernisation initiatives.

Benefits 💪

-   Remote work (save many hours on commute, and save money)

-   Budget for co-working space or work from home

-   Home office equipment supplied

-   Flexible hours

-   25 days of paid holidays per year plus your national public holidays

-   Sick leave

-   Health Insurance: Your Well-being, Our Priority

-   A huge “playground” to grow your skill set

-   Volunteering Day: Empower Your Impact

-   Bereavement Leave for Pets: Compassion Beyond Boundaries

-   Training Opportunities

-   Mental Health Support Services

-   Opportunity to have an immediate impact on a product that is used by more than 1 million websites and almost 2% of the whole Internet

-   Opportunity to work in a customer obsessed business, dedicated to building high-quality software with a strong mission of helping people grow their web projects while keeping full control of their data

Location 🌍

-   100% Remote work position

-   Must be Located in Germany

Diversity and Inclusion 🤗

InnoCraft celebrates the things that make you, you! We are an inclusive employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status or disability. We actively seek diversity in our workplace and embrace individuals with unique backgrounds, perspectives, and abilities!

Come join our growing team that’s helping ensure a safer, more privacy-focused web/internet!

#LI-Remote