Senior Director - Product & Services Enablement Learning

Key Responsibilities

• Reporting to the VP of Product Innovation, Design, and Learning

• Experience working at a large software product company enable customers to learn how to use our product

• Created, published, and maintained Customer Partner training content

• Instructional Design, Curriculum Design, and External Customer or Partner Training programs (Hybrid Model – Online Learning with Instructor-led Virtual Training)

• Operations – they sprint planning, execution of delivery of content

• Best practice adult learning, micro-learning development, and adult retention

• Strong cross-team collaboration, especially with other department leaders from Customer Success, Professional Services, and Support

• Co-create learning objectives with other internal and external teams

• Experience collaborating with Product Management or Product Marketing on release training. Enable customers to take training prior to major product releases and develop material in conjunction with the Product Development Lifecycle

• Global team management including India

• Launched a Customer or Partner training program externally for people to get certified

• Nice-To-Have – Work with Global teams, especially related to Offshore Product Management, Offshore Storyline Development

• 15% Travel

Skills and Experience

• Must have 10 plus years experience building customer facing learning programs that are engaging and highly adopted within a SaaS large scale company 

• Built a learning platform to enable partners network growth and acceleration

• Completed a Bachelor's or Master's degree

• Ability to manage multiple projects and assignments with a high degree of autonomy and accountability for results

• Strong cross-team collaboration skills with senior leaders across multiple functions

• Great communication skills, both written and verbal

• Able to think strategically and tackle open-ended problems

• Detail-oriented, organized, and a good team player

• Driven by working within a fast-paced environment with a diverse workforce

• Passion and hunger to win, succeed and strive for excellence

Preferred Skills

• DMS product expertise

• Dealership executive leadership network

• 100% Remote

Perks and Benefits

• Competitive compensation and generous stock options   

• 100% employer-paid top-of-the-line medical, dental and vision coverage  

• Great benefits including unlimited PTO, parental leave and free snacks and beverages  

• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   

• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    

• Work on the latest and coolest technologies – everything is home-grown and built ground-up   

• A dynamic work environment with a strong sense of community and collaboration   

• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy   

• Exciting opportunities for career growth and development   

Current Tekion Employees – Please apply via Greenhouse Internal Job Board

The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.  In addition to the compensation listed, this position may be eligible for equity compensation, and a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process.

Base Salary Range

$155,475—$259,100 USD