Senior Director - Data Migration
We are seeking a highly experienced Senior Director of Data Migration to lead and scale our data migration practice within a premier practice management software. This senior-level role will oversee the full lifecycle of data migration projects, ensuring seamless transitions for our customers from legacy systems to our platform. As a key member of the leadership team, you will develop strategic initiatives, optimize operations, and build a high-performing team to drive efficiency, customer satisfaction, and business growth.
What You'll Do
Strategic Leadership & Operational Oversight:
Develop and implement a scalable data migration strategy that aligns with company growth objectives.
Oversee the end-to-end data migration process, including extraction, transformation, and loading (ETL), ensuring high-quality data integrity and accuracy.
Establish best practices, policies, and frameworks for efficient data migration execution.
Collaborate closely with Product, Support, Sales, Business Operations, Engineering, and Marketing teams to enhance the customer onboarding experience.
Team Leadership & Development:
Build, mentor, and lead a high-performing team of data migration engineers, specialists, and consultants.
Foster a culture of accountability, innovation, and continuous improvement within the team.
Define performance metrics and drive process improvements to enhance operational excellence.
Customer Success & Experience:
Own the customer migration experience, ensuring smooth transitions from legacy systems with minimal business disruption.
Engage directly with key customers to understand their needs, address challenges, and drive successful outcomes.
Develop and maintain strong relationships with internal stakeholders to ensure a customer-centric approach to migrations.
Technology & Process Optimization:
Identify opportunities to enhance automation and optimize data migration workflows.
Implement tools and technologies that improve data migration efficiency and quality.
Partner with Engineering and Product teams to influence product enhancements that facilitate seamless data migrations.
Risk Management & Compliance:
Ensure all data migrations comply with industry regulations, security protocols, and company policies.
Proactively identify potential risks and develop mitigation strategies.
Establish robust data governance and validation processes to uphold data integrity.
KPIs & Success Metrics:
Customer Migration Success Rate: Measure the percentage of migrations completed on time and without critical data loss.
Data Accuracy & Integrity: Ensure a minimum threshold for error-free data migrations (e.g., 99.9% accuracy).
Customer Satisfaction Scores: Track post-migration customer feedback and maintain a high Net Promoter Score (NPS).
Operational Efficiency: Improve migration cycle times and reduce manual intervention through automation.
Team Performance & Development: Monitor employee retention, training completion rates, and internal promotion success.
Revenue Impact: Evaluate how successful data migrations contribute to customer retention, upsells, and business growth.
Compliance & Risk Mitigation: Maintain zero incidents of regulatory non-compliance or security breaches.
About You
8+ years of experience in data migration, data engineering, or a related field within SaaS, fintech, or practice management software.
3+ years of experience in a senior leadership role, managing teams and large-scale data migration projects.
Deep expertise in data integration, ETL processes, and database management.
Strong technical acumen with experience in Python, SQL, and cloud-based data solutions.
Proven track record of optimizing operations, scaling teams, and implementing best practices in data migrations.
Exceptional leadership, communication, and stakeholder management skills.
Experience in managing an offshore team
Strong analytical and problem-solving abilities with a focus on driving measurable results.
Experience in compliance, risk management, and data security best practices.
This role is preferred to sit in Austin, Texas.
Senior Director - Data Migration
We are seeking a highly experienced Senior Director of Data Migration to lead and scale our data migration practice within a premier practice management software. This senior-level role will oversee the full lifecycle of data migration projects, ensuring seamless transitions for our customers from legacy systems to our platform. As a key member of the leadership team, you will develop strategic initiatives, optimize operations, and build a high-performing team to drive efficiency, customer satisfaction, and business growth.
What You'll Do
Strategic Leadership & Operational Oversight:
Develop and implement a scalable data migration strategy that aligns with company growth objectives.
Oversee the end-to-end data migration process, including extraction, transformation, and loading (ETL), ensuring high-quality data integrity and accuracy.
Establish best practices, policies, and frameworks for efficient data migration execution.
Collaborate closely with Product, Support, Sales, Business Operations, Engineering, and Marketing teams to enhance the customer onboarding experience.
Team Leadership & Development:
Build, mentor, and lead a high-performing team of data migration engineers, specialists, and consultants.
Foster a culture of accountability, innovation, and continuous improvement within the team.
Define performance metrics and drive process improvements to enhance operational excellence.
Customer Success & Experience:
Own the customer migration experience, ensuring smooth transitions from legacy systems with minimal business disruption.
Engage directly with key customers to understand their needs, address challenges, and drive successful outcomes.
Develop and maintain strong relationships with internal stakeholders to ensure a customer-centric approach to migrations.
Technology & Process Optimization:
Identify opportunities to enhance automation and optimize data migration workflows.
Implement tools and technologies that improve data migration efficiency and quality.
Partner with Engineering and Product teams to influence product enhancements that facilitate seamless data migrations.
Risk Management & Compliance:
Ensure all data migrations comply with industry regulations, security protocols, and company policies.
Proactively identify potential risks and develop mitigation strategies.
Establish robust data governance and validation processes to uphold data integrity.
KPIs & Success Metrics:
Customer Migration Success Rate: Measure the percentage of migrations completed on time and without critical data loss.
Data Accuracy & Integrity: Ensure a minimum threshold for error-free data migrations (e.g., 99.9% accuracy).
Customer Satisfaction Scores: Track post-migration customer feedback and maintain a high Net Promoter Score (NPS).
Operational Efficiency: Improve migration cycle times and reduce manual intervention through automation.
Team Performance & Development: Monitor employee retention, training completion rates, and internal promotion success.
Revenue Impact: Evaluate how successful data migrations contribute to customer retention, upsells, and business growth.
Compliance & Risk Mitigation: Maintain zero incidents of regulatory non-compliance or security breaches.
About You
8+ years of experience in data migration, data engineering, or a related field within SaaS, fintech, or practice management software.
3+ years of experience in a senior leadership role, managing teams and large-scale data migration projects.
Deep expertise in data integration, ETL processes, and database management.
Strong technical acumen with experience in Python, SQL, and cloud-based data solutions.
Proven track record of optimizing operations, scaling teams, and implementing best practices in data migrations.
Exceptional leadership, communication, and stakeholder management skills.
Experience in managing an offshore team
Strong analytical and problem-solving abilities with a focus on driving measurable results.
Experience in compliance, risk management, and data security best practices.
This role is preferred to sit in Austin, Texas.