Senior Director - Clinical and Medical Affairs Operations
Responsible for the strategic planning, execution, and oversight of clinical programs and operations. Oversee multiple clinical functions which may include clinical platform system development, clinical information security, quality management, utilization management, and/or quality and Stars solutions. Ensure that clinical development programs are conducted with the highest standards of quality, regulatory compliance, and operational efficiency. Lead cross-functional teams and serve as a liaison between internal stakeholders and external partners.
Provide strategic and operational leadership for the planning, execution, and delivery of clinical initiatives to support division and organizational goals.
Set strategy for clinical operational infrastructure, business processes and design, and integrate technology enhancement planning and implementation with business stakeholders.
Prepare, deliver, and implement operational strategy and roadmap for clinical and medical affairs business operations.
Identify and lead industry best practices in area of functional expertise.
Drive and adopt strategic and transformational change to support clinical operations at a functional and enterprise level.
Drive continuous improvement in clinical processes and systems.
Actively manage risk at a functional, business, and enterprise level.
Serve as a key contributor to ensure compliance with Clinical and Medical Affairs operations.
Direct and oversee activities required to meet state and federal regulatory compliance in the areas of quality and clinical adherence.
Ensure effective communications are maintained within the department and externally; where appropriate, involve employees in plans, and keep employees up to date on progress towards meeting goals.
Monitor clinical program performance metrics, including timelines, targets, and budget adherence.
Identify and prioritize training needs that address the department’s/division’s operational goals and business support needs.
Prepare KJAs for direct reports that align with their job descriptions and goals. Monitor the performance of direct reports; provide timely and objective coaching; conduct performance reviews; and recommend salary increases.
Monitor the department’s turnover, productivity, and overall performance to ensure adequate staffing and performance that meet department standards.
Job Specifications
Typically has the following skills or abilities:
Bachelor’s degree in related field or equivalent experience; Minimum of 3 additional years of experience related to functional area
Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
Advanced degree (MHA, MSHA, MBA) preferred
In-depth knowledge of clinical program/operations design, operational execution, and regulatory guidelines
Comprehensive knowledge of business systems and processes, with a strong focus on industry best practices for quality management and closing gaps in care
Strong demonstrations of success in implementing operational enhancements to achieve business objectives, preferably within healthcare environment
Ability to influence and lead at the enterprise level, including clinical operations and cross-functional teams
Demonstrated strategic planning capabilities
Proven track record in managing external vendors
Excellent verbal and written communication skills
Ability to regularly exercise discretion and independent judgment in the performance of job duties
Working Conditions
The working environment is generally favorable. Lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
#LI-VISIONCARE
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $126,000.00 - $191,625.00
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
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Senior Director - Clinical and Medical Affairs Operations
Responsible for the strategic planning, execution, and oversight of clinical programs and operations. Oversee multiple clinical functions which may include clinical platform system development, clinical information security, quality management, utilization management, and/or quality and Stars solutions. Ensure that clinical development programs are conducted with the highest standards of quality, regulatory compliance, and operational efficiency. Lead cross-functional teams and serve as a liaison between internal stakeholders and external partners.
Provide strategic and operational leadership for the planning, execution, and delivery of clinical initiatives to support division and organizational goals.
Set strategy for clinical operational infrastructure, business processes and design, and integrate technology enhancement planning and implementation with business stakeholders.
Prepare, deliver, and implement operational strategy and roadmap for clinical and medical affairs business operations.
Identify and lead industry best practices in area of functional expertise.
Drive and adopt strategic and transformational change to support clinical operations at a functional and enterprise level.
Drive continuous improvement in clinical processes and systems.
Actively manage risk at a functional, business, and enterprise level.
Serve as a key contributor to ensure compliance with Clinical and Medical Affairs operations.
Direct and oversee activities required to meet state and federal regulatory compliance in the areas of quality and clinical adherence.
Ensure effective communications are maintained within the department and externally; where appropriate, involve employees in plans, and keep employees up to date on progress towards meeting goals.
Monitor clinical program performance metrics, including timelines, targets, and budget adherence.
Identify and prioritize training needs that address the department’s/division’s operational goals and business support needs.
Prepare KJAs for direct reports that align with their job descriptions and goals. Monitor the performance of direct reports; provide timely and objective coaching; conduct performance reviews; and recommend salary increases.
Monitor the department’s turnover, productivity, and overall performance to ensure adequate staffing and performance that meet department standards.
Job Specifications
Typically has the following skills or abilities:
Bachelor’s degree in related field or equivalent experience; Minimum of 3 additional years of experience related to functional area
Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
Advanced degree (MHA, MSHA, MBA) preferred
In-depth knowledge of clinical program/operations design, operational execution, and regulatory guidelines
Comprehensive knowledge of business systems and processes, with a strong focus on industry best practices for quality management and closing gaps in care
Strong demonstrations of success in implementing operational enhancements to achieve business objectives, preferably within healthcare environment
Ability to influence and lead at the enterprise level, including clinical operations and cross-functional teams
Demonstrated strategic planning capabilities
Proven track record in managing external vendors
Excellent verbal and written communication skills
Ability to regularly exercise discretion and independent judgment in the performance of job duties
Working Conditions
The working environment is generally favorable. Lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
#LI-VISIONCARE
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $126,000.00 - $191,625.00
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.