Senior Customer Success Manager - Delphix
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
Position Summary/About You:
You are customer-focused, who is experienced at managing and growing customer accounts. You have strategic conversations focused on KPIs and success criteria to drive value and secure renewal. You are comfortable in renewal conversations including financial terms with a history of meeting renewal and expansion targets. You naturally possess a high level of empathy and pay close attention to the needs of customers, helping them define and measure the value of the implemented solution. You can identify and mitigate risk as well as pull teams together to solve escalations. You have a high standard for excellence and feel a great sense of satisfaction when customers are successful. You can converse effectively with technical customers, economic buyers, internal teams, procurement and executives, as well identify and create new opportunities for growth with new customer departments. You are able to establish yourself as a trusted advisor with any level of resources.
This position is remote but required to be on the west coast/timezone.
Responsibilities:
Establish and maintain relationships with key decision makers within assigned accounts
Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention.
Partner with the Delphix Account Team (Regional Sales Managers, Solutions Engineers and Professional Services) to find opportunities for expanded usage of Delphix
Hold business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities.
Act as the Delphix liaison for technical inquiries, issues or escalations. This will include working with Support, Product Management (i.e. roadmaps), ENG or others as needed.
Ensure client reference ability to support the Sales organization in expansions and closing processes
Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs.
Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally.
Identify and manage escalations for successful resolution by driving internal and external team action items
Develop strategic account plans for 100% consumption and areas of growth based on customer’s short and long-term goals
Know the market and maintain a good knowledge of all key competitors
Identify new use cases and new organizational contacts to expand on our customer’s realized value and organization success
Be responsible for renewal, health and risk forecasting and reporting on your client portfolio
Requirements:
Bachelor’s Degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience
8+ years of experience in account management/customer success in a software company
Experience negotiating and closing customer contracts (renewals & expansion)
History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent
Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
Experience working in a development, testing or data management environment
Understanding of DevOps, Test Data Management, Agile, CI/CD and Masking
Must work within a team environment with sales, field services and delivery teams
Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations
Has worked successfully with Partners in collaborating on customer’s success
Must be able to travel at times
$90,000 - $120,000 a year
Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time.
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
Please click here for: EOE & Belonging Statements | Perforce Software
About the job
Apply for this position
Senior Customer Success Manager - Delphix
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
Position Summary/About You:
You are customer-focused, who is experienced at managing and growing customer accounts. You have strategic conversations focused on KPIs and success criteria to drive value and secure renewal. You are comfortable in renewal conversations including financial terms with a history of meeting renewal and expansion targets. You naturally possess a high level of empathy and pay close attention to the needs of customers, helping them define and measure the value of the implemented solution. You can identify and mitigate risk as well as pull teams together to solve escalations. You have a high standard for excellence and feel a great sense of satisfaction when customers are successful. You can converse effectively with technical customers, economic buyers, internal teams, procurement and executives, as well identify and create new opportunities for growth with new customer departments. You are able to establish yourself as a trusted advisor with any level of resources.
This position is remote but required to be on the west coast/timezone.
Responsibilities:
Establish and maintain relationships with key decision makers within assigned accounts
Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention.
Partner with the Delphix Account Team (Regional Sales Managers, Solutions Engineers and Professional Services) to find opportunities for expanded usage of Delphix
Hold business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities.
Act as the Delphix liaison for technical inquiries, issues or escalations. This will include working with Support, Product Management (i.e. roadmaps), ENG or others as needed.
Ensure client reference ability to support the Sales organization in expansions and closing processes
Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs.
Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally.
Identify and manage escalations for successful resolution by driving internal and external team action items
Develop strategic account plans for 100% consumption and areas of growth based on customer’s short and long-term goals
Know the market and maintain a good knowledge of all key competitors
Identify new use cases and new organizational contacts to expand on our customer’s realized value and organization success
Be responsible for renewal, health and risk forecasting and reporting on your client portfolio
Requirements:
Bachelor’s Degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience
8+ years of experience in account management/customer success in a software company
Experience negotiating and closing customer contracts (renewals & expansion)
History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent
Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
Experience working in a development, testing or data management environment
Understanding of DevOps, Test Data Management, Agile, CI/CD and Masking
Must work within a team environment with sales, field services and delivery teams
Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations
Has worked successfully with Partners in collaborating on customer’s success
Must be able to travel at times
$90,000 - $120,000 a year
Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time.
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
Please click here for: EOE & Belonging Statements | Perforce Software