Senior Customer Success Business Partner
The EMEA Customer Success Team at Anaplan supports a broad and diverse portfolio of customers across various industries and geographies. As a Senior Customer Success Business Partner (CSBP), you will play a critical role in the successful deployment, adoption, expansion and value realisation of Anaplan’s solutions. You’ll act as the strategic trusted advisor and primary Anaplan contact throughout the customer lifecycle, helping customers navigate implementation, adoption and expansion phases and maximize the value of their investment.
In this strategic role, you will collaborate closely with Account Executives, Solution Architects, Partners, and Professional Services teams to ensure our customers achieve their business objectives with Anaplan. You will manage escalations, drive customer satisfaction, and influence account expansion.
Your Impact
Ensure successful adoption and measurable business outcomes for Anaplan solutions across your book of business.
Act as the trusted strategic advisor and single point of contact for all matters related to Anaplan, from onboarding to renewal and expansion.
Collaborate with internal teams to align customer success plans with broader account strategies and growth targets.
Identify and flag risks early, manage escalations effectively, and champion your customers internally.
Educate and guide customers on best practices in scenario planning using Anaplan.
Build and maintain strong executive relationships with key stakeholders, in our targeted Lines of Business.
Facilitate connections with other Anaplan teams (Product, Support, Community, Sales, Partners) to deliver a seamless customer experience.
Your Qualifications
Proven experience managing enterprise customers with complex solutions, either in a Customer Success, Solution Consulting, Implementation, or Advisory capacity.
Demonstrated ability to influence and build trust with senior stakeholders.
Comfortable navigating complex organisations, managing multiple stakeholders, and driving strategic alignment.
Exceptional communication, interpersonal, and presentation skills – able to explain technical topics in simple, business-relevant terms.
Experience leading cross-functional teams to deliver successful customer outcomes.
Highly customer-centric, with a passion for solving problems and delivering long-term value.
Strong time management and prioritisation skills in a dynamic, high-growth environment.
Preferred Skills
Experience with SaaS platforms and Enterprise Performance Management (EPM) solutions.
Fluency in English and German is a must.
Background in Finance, Accounting, Supply Chain or Management Consulting is advantageous.
About the job
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Senior Customer Success Business Partner
The EMEA Customer Success Team at Anaplan supports a broad and diverse portfolio of customers across various industries and geographies. As a Senior Customer Success Business Partner (CSBP), you will play a critical role in the successful deployment, adoption, expansion and value realisation of Anaplan’s solutions. You’ll act as the strategic trusted advisor and primary Anaplan contact throughout the customer lifecycle, helping customers navigate implementation, adoption and expansion phases and maximize the value of their investment.
In this strategic role, you will collaborate closely with Account Executives, Solution Architects, Partners, and Professional Services teams to ensure our customers achieve their business objectives with Anaplan. You will manage escalations, drive customer satisfaction, and influence account expansion.
Your Impact
Ensure successful adoption and measurable business outcomes for Anaplan solutions across your book of business.
Act as the trusted strategic advisor and single point of contact for all matters related to Anaplan, from onboarding to renewal and expansion.
Collaborate with internal teams to align customer success plans with broader account strategies and growth targets.
Identify and flag risks early, manage escalations effectively, and champion your customers internally.
Educate and guide customers on best practices in scenario planning using Anaplan.
Build and maintain strong executive relationships with key stakeholders, in our targeted Lines of Business.
Facilitate connections with other Anaplan teams (Product, Support, Community, Sales, Partners) to deliver a seamless customer experience.
Your Qualifications
Proven experience managing enterprise customers with complex solutions, either in a Customer Success, Solution Consulting, Implementation, or Advisory capacity.
Demonstrated ability to influence and build trust with senior stakeholders.
Comfortable navigating complex organisations, managing multiple stakeholders, and driving strategic alignment.
Exceptional communication, interpersonal, and presentation skills – able to explain technical topics in simple, business-relevant terms.
Experience leading cross-functional teams to deliver successful customer outcomes.
Highly customer-centric, with a passion for solving problems and delivering long-term value.
Strong time management and prioritisation skills in a dynamic, high-growth environment.
Preferred Skills
Experience with SaaS platforms and Enterprise Performance Management (EPM) solutions.
Fluency in English and German is a must.
Background in Finance, Accounting, Supply Chain or Management Consulting is advantageous.