Senior Community Advocate
To see similar active jobs please follow this link: Remote Customer Success jobs
At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better.
We’re looking for a Senior Community Advocate to help us connect with our global community & usher in the next generation of Webflow developers.
About the role
Location: Remote-first (United States; BC & ON, Canada)
Full-time
Exempt
Our cash compensation amount for this role ranges from $99,000 - $126,000 for most US locations and $111,000 - $140,000 for US locations with a higher cost of labor. All figures cited above are in $USD and pertain to workers located in the United States. Pay is based on several factors including market location, and may vary depending on job related experience, knowledge, qualifications, and skills.
Reporting to the Director of Community & Agency Marketing
As a Senior Community Advocate, you’ll …
Inspire community members to actively build & share what they do on Webflow by leading and scaling creative activations like the Speed Build Challenge, Weekly Webflow Challenges, and more
Organize & host best-in-class workshops (in-person and online) and livestreams aimed at teaching & connecting with our global designer community
Actively engage & respond to our community members, global leaders, and ecosystem partners across our various community channels: Slack, Circle, Facebook, YouTube, Reddit, & Discourse
Partner with the community & marketing team to highlight community members, their work, and how they build on Webflow across our community channels
Build and scale content to educate new users on how to build & be successful on Webflow and measure its impact on user activation and engagement
Represent Webflow at community events & trade shows
Partner with our Customer Success Team, Marketing & Product team to surface community feedback, identify & coach community members to create content around product releases and empower our community to build using our new features
In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.
About you
You’ll thrive as a Sr. Community Advocate if you:
Have experience running a community or leading community marketing with a passionate user base — bonus points if it’s at a SaaS company
Have a deep understanding of Webflow and can clearly articulate how to use the product to users of all levels
Put the customer first — and aren’t afraid to experiment with ways to give them the best possible experience at all times
Have experience producing livestreams or events
Are organized, articulate and able to project manage cross-functional campaigns
Are passionate about teaching and connecting with users
Are excited about connecting with users regularly, and comfortable presenting to large groups
Bonus points if you’re particularly excited about Webflow and its mission to give everyone development superpowers.
Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Research shows that you may still be considered for a role if you meet just half of the requirements.
Our Core Behaviors:
Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers.
Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment.
Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care.
Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates.
Benefits & wellness
Equity ownership (RSUs) in a growing, privately-owned company
100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (US; full-time Canadian workers working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent on insurance plan selection. Employees also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness
12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave. Employees also have access to family planning care and reimbursement.
Flexible PTO with an mandatory annual minimum of 10 days paid time off, and sabbatical program
Access to mental wellness coaching, therapy, and Employee Assistance Program
Monthly stipends to support health and wellness, as well as smart work, and annual stipends to support professional growth
Professional career coaching, internal learning & development programs
401k plan and financial wellness benefits, like CPA or financial advisor coverage
Commuter benefits for in-office workers
Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks.
Be you, with us
At Webflow, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.
Stay connected
Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, Twitter, and/or Glassdoor.
Please note:
To join Webflow, you'll need valid U.S. or Canadian work authorization depending on the country of employment.
If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.
Webflow Applicant Privacy Notice
About the job
Senior Community Advocate
To see similar active jobs please follow this link: Remote Customer Success jobs
At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better.
We’re looking for a Senior Community Advocate to help us connect with our global community & usher in the next generation of Webflow developers.
About the role
Location: Remote-first (United States; BC & ON, Canada)
Full-time
Exempt
Our cash compensation amount for this role ranges from $99,000 - $126,000 for most US locations and $111,000 - $140,000 for US locations with a higher cost of labor. All figures cited above are in $USD and pertain to workers located in the United States. Pay is based on several factors including market location, and may vary depending on job related experience, knowledge, qualifications, and skills.
Reporting to the Director of Community & Agency Marketing
As a Senior Community Advocate, you’ll …
Inspire community members to actively build & share what they do on Webflow by leading and scaling creative activations like the Speed Build Challenge, Weekly Webflow Challenges, and more
Organize & host best-in-class workshops (in-person and online) and livestreams aimed at teaching & connecting with our global designer community
Actively engage & respond to our community members, global leaders, and ecosystem partners across our various community channels: Slack, Circle, Facebook, YouTube, Reddit, & Discourse
Partner with the community & marketing team to highlight community members, their work, and how they build on Webflow across our community channels
Build and scale content to educate new users on how to build & be successful on Webflow and measure its impact on user activation and engagement
Represent Webflow at community events & trade shows
Partner with our Customer Success Team, Marketing & Product team to surface community feedback, identify & coach community members to create content around product releases and empower our community to build using our new features
In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.
About you
You’ll thrive as a Sr. Community Advocate if you:
Have experience running a community or leading community marketing with a passionate user base — bonus points if it’s at a SaaS company
Have a deep understanding of Webflow and can clearly articulate how to use the product to users of all levels
Put the customer first — and aren’t afraid to experiment with ways to give them the best possible experience at all times
Have experience producing livestreams or events
Are organized, articulate and able to project manage cross-functional campaigns
Are passionate about teaching and connecting with users
Are excited about connecting with users regularly, and comfortable presenting to large groups
Bonus points if you’re particularly excited about Webflow and its mission to give everyone development superpowers.
Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Research shows that you may still be considered for a role if you meet just half of the requirements.
Our Core Behaviors:
Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers.
Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment.
Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care.
Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates.
Benefits & wellness
Equity ownership (RSUs) in a growing, privately-owned company
100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (US; full-time Canadian workers working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent on insurance plan selection. Employees also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness
12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave. Employees also have access to family planning care and reimbursement.
Flexible PTO with an mandatory annual minimum of 10 days paid time off, and sabbatical program
Access to mental wellness coaching, therapy, and Employee Assistance Program
Monthly stipends to support health and wellness, as well as smart work, and annual stipends to support professional growth
Professional career coaching, internal learning & development programs
401k plan and financial wellness benefits, like CPA or financial advisor coverage
Commuter benefits for in-office workers
Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks.
Be you, with us
At Webflow, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.
Stay connected
Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, Twitter, and/or Glassdoor.
Please note:
To join Webflow, you'll need valid U.S. or Canadian work authorization depending on the country of employment.
If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.
Webflow Applicant Privacy Notice