Senior Client Strategist
To see similar active jobs please follow this link: Remote Customer Success jobs
As a Senior Client Strategist at Postscript, you will play a key role in driving SMS marketing success for our top brands. You will be responsible for crafting and executing end-to-end SMS strategies, ensuring our customers maximize their revenue through this high-impact channel. Working closely with our Marketing, Product, and Customer Success teams, you will leverage best practices, persuasive copywriting, and data-driven insights to optimize customer performance.
Your ability to build strong relationships, create compelling content, and implement innovative marketing strategies will make SMS the #1 revenue-driving channel for our customers. As a key member of the Postscript Plus team, you will take ownership of building, analyzing, and optimizing SMS marketing strategies across multiple accounts. You will use data-driven insights to iterate quickly and make recommendations that maximize customer ROI.
In this role, you will work directly with merchants, acting as their primary strategic advisor, and collaborate closely with internal teams to leverage cutting-edge marketing strategies, including AI and Fondue. Your expertise will help shape innovative SMS programs that drive real business growth for our customers.
If you’re a results-driven marketer who loves developing strategies that drive revenue, we’d love to hear from you!
This position is fully remote.
Primary duties
Content Excellence: Develop compelling SMS campaigns, automations, and calls to action that align with each customer’s brand voice and vision while continuously improving their SMS programs.
Strategic Advisory: Establish strong advisory relationships with customers by executing best practices, brainstorming new strategies, and developing creative SMS marketing campaigns.
Customer Growth: Track, analyze, and iterate on customer performance to ensure rapid and effective scaling on the Postscript platform.
Marketing Best Practices: Maintain expert-level knowledge of SMS marketing, ecommerce trends, and marketing technologies to help brands stay at the forefront of the industry.
Industry & Product Expertise: Serve as a subject matter expert on Postscript products, features, and services, offering consultative guidance to both customers and internal stakeholders.
What We’ll Love About You
3+ years of experience in the direct-to-consumer space in a client facing role
Proven experience in ecommerce and digital marketing (SMS marketing or copywriting are a plus)
Passion for helping customers understand and execute effective digital marketing strategies.
Experience managing long term client relationships, including working with decision-makers and senior stakeholders.
Strong operational, organizational, and process-driven mindset with the ability to meet tight deadlines.
Data-driven approach with strong analytical skills and a metrics-oriented mindset.
Excellent verbal and written communication skills.
What You’ll Love About Us
Salary range of USD $87-$95,000 base plus significant equity (we do not have geo based salaries)
High growth startup - plenty of room for you to directly impact the company and grow your career!
Fully remote culture - work from home (or wherever!)
Fun - We’re passionate and enjoy what we do
Flexible paid time off
Health, dental, vision insurance
What to expect from our hiring process :
Intro Call: You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript.
Hiring Manager Intro: You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position.
Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
Homework Assignment: We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
Final FEACH Interview: This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!
Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!
For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice
About the job
Senior Client Strategist
To see similar active jobs please follow this link: Remote Customer Success jobs
As a Senior Client Strategist at Postscript, you will play a key role in driving SMS marketing success for our top brands. You will be responsible for crafting and executing end-to-end SMS strategies, ensuring our customers maximize their revenue through this high-impact channel. Working closely with our Marketing, Product, and Customer Success teams, you will leverage best practices, persuasive copywriting, and data-driven insights to optimize customer performance.
Your ability to build strong relationships, create compelling content, and implement innovative marketing strategies will make SMS the #1 revenue-driving channel for our customers. As a key member of the Postscript Plus team, you will take ownership of building, analyzing, and optimizing SMS marketing strategies across multiple accounts. You will use data-driven insights to iterate quickly and make recommendations that maximize customer ROI.
In this role, you will work directly with merchants, acting as their primary strategic advisor, and collaborate closely with internal teams to leverage cutting-edge marketing strategies, including AI and Fondue. Your expertise will help shape innovative SMS programs that drive real business growth for our customers.
If you’re a results-driven marketer who loves developing strategies that drive revenue, we’d love to hear from you!
This position is fully remote.
Primary duties
Content Excellence: Develop compelling SMS campaigns, automations, and calls to action that align with each customer’s brand voice and vision while continuously improving their SMS programs.
Strategic Advisory: Establish strong advisory relationships with customers by executing best practices, brainstorming new strategies, and developing creative SMS marketing campaigns.
Customer Growth: Track, analyze, and iterate on customer performance to ensure rapid and effective scaling on the Postscript platform.
Marketing Best Practices: Maintain expert-level knowledge of SMS marketing, ecommerce trends, and marketing technologies to help brands stay at the forefront of the industry.
Industry & Product Expertise: Serve as a subject matter expert on Postscript products, features, and services, offering consultative guidance to both customers and internal stakeholders.
What We’ll Love About You
3+ years of experience in the direct-to-consumer space in a client facing role
Proven experience in ecommerce and digital marketing (SMS marketing or copywriting are a plus)
Passion for helping customers understand and execute effective digital marketing strategies.
Experience managing long term client relationships, including working with decision-makers and senior stakeholders.
Strong operational, organizational, and process-driven mindset with the ability to meet tight deadlines.
Data-driven approach with strong analytical skills and a metrics-oriented mindset.
Excellent verbal and written communication skills.
What You’ll Love About Us
Salary range of USD $87-$95,000 base plus significant equity (we do not have geo based salaries)
High growth startup - plenty of room for you to directly impact the company and grow your career!
Fully remote culture - work from home (or wherever!)
Fun - We’re passionate and enjoy what we do
Flexible paid time off
Health, dental, vision insurance
What to expect from our hiring process :
Intro Call: You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript.
Hiring Manager Intro: You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position.
Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
Homework Assignment: We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
Final FEACH Interview: This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!
Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!
For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice