Senior Business Systems Analyst - Salesforce
See yourself at Twilio
Join the team as Twilio’s next Sr. Business Systems Analyst, Salesforce Opportunity Lifecycle Management.
About the job
This position is needed to build extraordinary tools and solutions for our rapidly growing Go-To-Market teams.
The GTM Systems Operations is crucial for the success and scalability of our Go-to-Market efforts. We are the drivers of the system, process, and data improvements that unlock new possibilities across the Sales, Revenue Operations and GTM organization. The Sr BA, OLM will work within the Sales Automation team to support, build and maintain solutions for the opportunity lifecycle value stream.
Responsibilities
In this role, you’ll:
Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies
Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes
In partnership with the product owner and Technical Lead, Own projects end to end to improve the way our Go-To-Market and internal teams leverage Salesforce, Salesloft, DataCloud and ETL tools.
Translate business requirements into technical solutions and balance project timelines from a diverse group of stakeholders with varying priorities and levels of technical acumen.
Engage in requirement gathering and stakeholder management for the prioritized work.
Partner with 3rd party vendors to implement new out of the box features and design custom solutions.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
4-8 years of experience with Salesforce implementation, Support and Maintenance.
Must have experience with Salesforce admin work and Sales Cloud / opportunity management.
Demonstrated ability to understand business needs and translate user requirements into system requirements
Salesforce Admin Certification
Advanced knowledge of and experience with Salesforce Flow
Strong presentation, communication, and facilitation skills
Demonstrated ability to translate complex technical architecture into digestible information for varying levels of experience and detail
Experience collaborating with a global team
Desired:
Salesforce Platform App Builder or Salesforce Developer 1 Certifications
Experience designing and building in Salesforce for a large user base (2000+)
Prior technical consulting experience
Analytics, SOQL and SQL experience
Experience partnering with third-party tool vendors and collaborating on feature implementatio
Location
This role will be remote and based in Colombia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Senior Business Systems Analyst - Salesforce
See yourself at Twilio
Join the team as Twilio’s next Sr. Business Systems Analyst, Salesforce Opportunity Lifecycle Management.
About the job
This position is needed to build extraordinary tools and solutions for our rapidly growing Go-To-Market teams.
The GTM Systems Operations is crucial for the success and scalability of our Go-to-Market efforts. We are the drivers of the system, process, and data improvements that unlock new possibilities across the Sales, Revenue Operations and GTM organization. The Sr BA, OLM will work within the Sales Automation team to support, build and maintain solutions for the opportunity lifecycle value stream.
Responsibilities
In this role, you’ll:
Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies
Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes
In partnership with the product owner and Technical Lead, Own projects end to end to improve the way our Go-To-Market and internal teams leverage Salesforce, Salesloft, DataCloud and ETL tools.
Translate business requirements into technical solutions and balance project timelines from a diverse group of stakeholders with varying priorities and levels of technical acumen.
Engage in requirement gathering and stakeholder management for the prioritized work.
Partner with 3rd party vendors to implement new out of the box features and design custom solutions.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
4-8 years of experience with Salesforce implementation, Support and Maintenance.
Must have experience with Salesforce admin work and Sales Cloud / opportunity management.
Demonstrated ability to understand business needs and translate user requirements into system requirements
Salesforce Admin Certification
Advanced knowledge of and experience with Salesforce Flow
Strong presentation, communication, and facilitation skills
Demonstrated ability to translate complex technical architecture into digestible information for varying levels of experience and detail
Experience collaborating with a global team
Desired:
Salesforce Platform App Builder or Salesforce Developer 1 Certifications
Experience designing and building in Salesforce for a large user base (2000+)
Prior technical consulting experience
Analytics, SOQL and SQL experience
Experience partnering with third-party tool vendors and collaborating on feature implementatio
Location
This role will be remote and based in Colombia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.