Senior Benefits Analyst

The Community You Will Join: 

The Senior Benefits Analyst is part of our Employee Experience team, tasked with some of the company’s most important goals: supporting employees, as well as preserving and driving Airbnb’s amazing culture. We work hard, but every day we get to work with amazing people and help create the best community in the world.

The Difference You Will Make: 

As a Senior Benefits Analyst, you will be responsible for supporting the management of Airbnb’s medical, dental, vision, life, and disability programs for the US. You will assist in reviewing the design and implementation of benefit programs, communicating with benefit program vendors and managing vendor relationships, developing and interpreting benefit plan policies, analyzing market data for benefit program competitiveness, and ensuring compliance of benefit programs. You will be a critical part of the open enrollment process for the US. You will be part of the Benefits team within Total Rewards, and report to the Senior Benefits Manager of the Americas. You will also work closely with Benefit Program managers and cross functional teams.

A Typical Day:

• Provide benefits related guidance and support to employees through their lifecycle (i.e. onboarding, enrollment changes, life events, program changes, offboarding)

• Serve as the principal point of contact for employee inquiries and escalations from the Service Desk and independently respond to such inquiries by analyzing and interpreting various benefit plan policies to arrive at recommended responses

• Develop and conduct presentations to help educate new hires and employees about benefit programs

• Design and create communication materials with the team, including compliance documents (5500s, SPDs, SARs), open enrollment communications, and benefit policy changes

• Develop workflows, business processes, and perform testing of Workday and other data systems to support vendor changes, benefit program changes, and employee enrollment windows

• Compile, analyze and develop reports of basic benefit data information for purposes of strategic planning and program evaluation

• Create and maintain standard operating procedures/business processes for operational team to execute

• Support the tracking of health and welfare costs, budgeting and trends including creating requisitions for purchase orders and processing invoices

• Assist with research related to benefit program benchmarking and competitiveness, including developing data and reports to be used to benchmark Airbnb benefit programs; and analyzing benchmarking results together with program managers to develop benefit program recommendations. 

• Ensure compliance of benefit processes and policies

• Act as point of contact for benefit vendors and partners to ensure benefit program delivery

• Participate in the review and evaluation of  benefit vendors to ensure best in class service and performance

• Review and audit benefits bills for accuracy and to ensure timely payment. Correspond with vendors and internal accounts payable and finance team to resolve discrepancies

• Work on special global benefits administration and projects as needed

• Assist with audits to ensure accuracy of data in reports and data transmissions to third party vendors; collaborate with business systems counterparts for assessment and correction of discrepancies

Your Expertise:

• Bachelor's degree or equivalent experience

• Minimum four years of experience supporting health and welfare programs for a company with a global workforce

• Strong organizational, multi-tasking, project management and analytical skills and the ability to liaise with all levels of the organization

• Strong team player willing to coach and mentor more junior team members

• Excellent verbal and written communication and interpersonal skills and customer service

• Ability to work with highly confidential information

• Demonstrates diligence, strong initiative and is self-managed

• Intellectually curious and exhibits strong critical thinking and problem-solving skills

• Experience with benefits administration in mergers and acquisitions a plus

• Proficiency with HR systems, preferably Workday, Jira, and Excel

• Experience working in teams, with an aptitude for learning and sharing knowledge with others

• Passionate about providing our employees with a stellar benefits experience during every step of their lifecycle

• Thrives in a fast-paced, high growth environment

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.