Senior Account Manager
As Vonage continues to grow its footprint in the Unified Communications (UCaaS) and Contact Centre (CCaaS) markets, we are seeking a high-performing Account Manager to drive growth within a defined portfolio of accounts. This role is ideal for someone with a strong track record in SaaS sales who is passionate about helping organisations modernise their communications infrastructure across multiple business units.
Role Overview
As an Account Manager at Vonage, you’ll be responsible for shaping the go-to-market approach within your assigned accounts. Your mission is to drive adoption of our UCaaS and CCaaS solutions, delivering measurable value to clients while helping them transform how they connect with customers and teams. You’ll be working with cross-functional stakeholders and partners to unlock new revenue opportunities and build long-term strategic relationships. Your book of business is yours to build upon through creating cross-sell and upsell opportunities.
Key Responsibilities
Own and execute a clear sales strategy to grow revenue within accounts
Drive adoption of Vonage's UCaaS and CCaaS platforms by aligning to customer business goals
Build strong, trusted relationships with senior stakeholders across IT, operations, and customer experience functions
Demonstrate a track record of managing complex, multi-stakeholder sales cycles
Deliver clear and compelling value propositions tailored to each client’s needs
Collaborate with internal teams (e.g. Solutions Engineering, Product, Marketing) to deliver seamless customer experiences
Work with channel and Alliance partners to expand reach and scale customer impact
Consistently meet or exceed revenue and growth targets
Qualifications
Experience in SaaS or cloud-based sales with a strong understanding of building existing accounts
Proven success in selling to C-level executives and managing complex accounts
Ability to easily manage multiple accounts ranging from 15K ARR to over 300K ARR
Direct enterprise tech sales experience, ideally in UCaaS, CCaaS, or related SaaS.
Experience navigating matrixed organisations and building stakeholder alignment across departments
A consultative sales approach with a focus on long-term customer value
About the job
Apply for this position
Senior Account Manager
As Vonage continues to grow its footprint in the Unified Communications (UCaaS) and Contact Centre (CCaaS) markets, we are seeking a high-performing Account Manager to drive growth within a defined portfolio of accounts. This role is ideal for someone with a strong track record in SaaS sales who is passionate about helping organisations modernise their communications infrastructure across multiple business units.
Role Overview
As an Account Manager at Vonage, you’ll be responsible for shaping the go-to-market approach within your assigned accounts. Your mission is to drive adoption of our UCaaS and CCaaS solutions, delivering measurable value to clients while helping them transform how they connect with customers and teams. You’ll be working with cross-functional stakeholders and partners to unlock new revenue opportunities and build long-term strategic relationships. Your book of business is yours to build upon through creating cross-sell and upsell opportunities.
Key Responsibilities
Own and execute a clear sales strategy to grow revenue within accounts
Drive adoption of Vonage's UCaaS and CCaaS platforms by aligning to customer business goals
Build strong, trusted relationships with senior stakeholders across IT, operations, and customer experience functions
Demonstrate a track record of managing complex, multi-stakeholder sales cycles
Deliver clear and compelling value propositions tailored to each client’s needs
Collaborate with internal teams (e.g. Solutions Engineering, Product, Marketing) to deliver seamless customer experiences
Work with channel and Alliance partners to expand reach and scale customer impact
Consistently meet or exceed revenue and growth targets
Qualifications
Experience in SaaS or cloud-based sales with a strong understanding of building existing accounts
Proven success in selling to C-level executives and managing complex accounts
Ability to easily manage multiple accounts ranging from 15K ARR to over 300K ARR
Direct enterprise tech sales experience, ideally in UCaaS, CCaaS, or related SaaS.
Experience navigating matrixed organisations and building stakeholder alignment across departments
A consultative sales approach with a focus on long-term customer value