Senior Account Manager

About Us:

Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers, and retailers around the world.

If you are a self-starter who is driven in ensuring that we achieve business results and create a great company culture while doing it, then we are looking for you!

Scope:

The Senior Manager, Retail Sales, is responsible for developing and executing the company’s direct sales and marketing strategies. This role plays a critical part in maintaining and growing revenue and profit margins from both major and independent retail accounts, in alignment with the company’s strategic objectives and performance targets.

Duties & Responsibilities:

Account Management & Customer Engagement

• Manage and grow multiple retail accounts, cultivating strong, trust-based relationships across all customer touchpoints

• Serve as the primary contact for key clients, ensuring consistent communication and high levels of satisfaction

• Drive customer retention, renewals, upselling, and long-term account success

• Develop and maintain robust relationships with new and existing customers and vendors through regular communication, visits, and excellent service

• Lead customer business reviews and sales proposal development, including responses to RFPs

Sales Strategy & Execution

• Assist in complex sales negotiations, lead sales presentations, and support the closing of new business opportunities

• Identify and secure exclusive distribution opportunities and drive strategic growth across accounts

• Analyze market trends and conduct competitive and customer surveys to inform sales strategies

• Support development and implementation of pricing protection programs and Market Development Fund (MDF) processes in coordination with Finance

Campaign & Performance Management

• Oversee campaign execution in partnership with Account Managers and Operations, including asset setup, trafficking, optimization, QA, and troubleshooting

• Collaborate with cross-functional teams to exceed campaign goals through data-driven decision-making and performance management

• Utilize analytics and reporting tools to assess campaign performance and customer success and identify opportunities for process or product improvements

• Manage and deliver insightful campaign reports, including weekly updates and Quarterly Business Reviews (QBRs)

Operational Alignment & Reporting

• Coordinate closely with Finance and Operations on forecasting, budget tracking, returns, and net profit/ROI analysis

• Lead retail item setup and ensure accurate execution of product launches and promotional bundles

• Maintain up-to-date reporting both internally and externally, providing insights and key business metrics

• Drive alignment between Customer Service and internal teams on order management and return processes

• Leverage CRM tools to track customer activity, ensuring timely follow-up and complete visibility

Process & System Leadership

• Champion adherence to established campaign and sales processes, including digital campaign setup, creative execution, and pixel strategies

• Identify and recommend process improvements to drive efficiency, scalability, and enhanced customer experience

• Serve as the key liaison for retail systems and IT needs, ensuring technology supports business goals and team effectiveness

Cross-Functional Collaboration

• Partner with Analytics, Finance, IT, and Operations to ensure seamless execution and ongoing optimization of retail initiatives

• Represent the company at trade shows, industry events, and client meetings to support strategic development and brand positioning

Skills & Qualifications:

• A degree in Business, Marketing, Sales, or a related discipline is strongly preferred; equivalent professional work experience will also be considered

• 7+ years of processive experience in retail sales, account management, or business development

• Proven experience managing large retails accounts (both major chains and independents)

• Demonstrated success in leading sales teams and achieving or exceeding revenue targets

• Strong analytical skills with the ability to interpret sales data, customer metrics, and market trends

• Experience with forecasting, budget management, ROI analysis, and P&L responsibility

• Proficiency in using data to inform decision-making and drive continuous improvement

• Experience collaborating across departments such as operations, finance, IT, logistics, and marketing

• Strong understanding of supply chain, inventory planning, and retail systems

• Excellent communication, negotiation, and presentation skills

• Ability to lead and influence cross-functional teams and senior stakeholders

• Demonstrated ability to coach and develop team members

• Proficiency in (Tableau, Power BI, or Excel)

Perks:

• Health benefits are effective the first of month after hire date

• 401(k) including Roth and Traditional

• Vacation and sick time entitlements

• 10 paid holidays - no waiting period

• Bonus eligibility

The successful candidate will receive a conditional offer which will be contingent upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal or credit clearance, employment verification, education verification, and driver’s abstract review. If you have any questions along the way, please do not hesitate to ask. Solutions 2 GO Inc. is committed to creating a diverse and inclusive workforce. For individuals requiring accommodations or support throughout the recruitment process please contact the HR team. #LI-LG1