Seller Success Specialist
The Role:
The Seller Success Specialist is responsible for efficiently and proactively supporting sellers while maintaining excellent communication via phone and email. This role plays a crucial part in ensuring a seamless experience for sellers and contributes directly to Gametime’s mission to provide an above-and-beyond customer experience. The ideal candidate will demonstrate strong problem-solving abilities, adaptability, and product expertise to build loyalty and drive success in this role.
Key Responsibilities:
Efficiently and proactively communicate with sellers via phone and email.
Maintain specific margins on order sourcing while managing order flow.
Respond promptly to orders and internal/external communications requiring attention.
Deliver an above-and-beyond “WOW” GT experience, assisting customers with their purchasing needs.
Serve as a passionate product expert, taking ownership of all seller-related questions.
Build and nurture seller loyalty to foster long-term relationships with Gametime.
Key Competencies:
Technical Skills:
Proficiency with internet tools and the ability to multitask across multiple sites and systems quickly.
Familiarity with iOS and Android products, platforms, and devices.
Interpersonal Skills:
Excellent verbal and written communication skills.
Strong problem-solving abilities and the capability to make quick decisions under pressure.
Attentiveness and a customer-first mindset.
Behavioral Competencies:
Adaptability: Flexible to work weekends, holidays, and variable shifts (6:00 AM to 9:00 PM PST).
Persistence: Willingness to try new strategies and adapt as needed.
Team Player: Ability to collaborate effectively while maintaining independence in execution.
Minimum Qualifications:
High school diploma or equivalent.
Confident communication skills (written and verbal).
Experience with ticketing as a customer (sports, concerts, etc.).
Knowledge of the sports industry, including leagues such as NBA, MLB, NFL, NHL, MLS, NCAA.
Preferred Qualifications:
Proficiency in Excel or similar data management tools.
Previous experience in a customer-facing or support role.
Interest in the sports/live entertainment space.
Performance Metrics:
Response time and resolution rates for seller inquiries.
Accuracy in maintaining order margins.
Seller satisfaction scores and feedback.
Successful retention and loyalty-building metrics among sellers.
What we can offer:
Accrued PTO
Competitive hourly rate & equity package
Monthly Gametime credits for any event ($1,200/yr)
Medical, dental, & vision insurance
Life insurance and disability benefits
401k, HSA, pre-tax savings programs
Wellness programs
Tenure recognition
At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.
United States - Pay Range
$20—$20 USD
About the job
Apply for this position
Seller Success Specialist
The Role:
The Seller Success Specialist is responsible for efficiently and proactively supporting sellers while maintaining excellent communication via phone and email. This role plays a crucial part in ensuring a seamless experience for sellers and contributes directly to Gametime’s mission to provide an above-and-beyond customer experience. The ideal candidate will demonstrate strong problem-solving abilities, adaptability, and product expertise to build loyalty and drive success in this role.
Key Responsibilities:
Efficiently and proactively communicate with sellers via phone and email.
Maintain specific margins on order sourcing while managing order flow.
Respond promptly to orders and internal/external communications requiring attention.
Deliver an above-and-beyond “WOW” GT experience, assisting customers with their purchasing needs.
Serve as a passionate product expert, taking ownership of all seller-related questions.
Build and nurture seller loyalty to foster long-term relationships with Gametime.
Key Competencies:
Technical Skills:
Proficiency with internet tools and the ability to multitask across multiple sites and systems quickly.
Familiarity with iOS and Android products, platforms, and devices.
Interpersonal Skills:
Excellent verbal and written communication skills.
Strong problem-solving abilities and the capability to make quick decisions under pressure.
Attentiveness and a customer-first mindset.
Behavioral Competencies:
Adaptability: Flexible to work weekends, holidays, and variable shifts (6:00 AM to 9:00 PM PST).
Persistence: Willingness to try new strategies and adapt as needed.
Team Player: Ability to collaborate effectively while maintaining independence in execution.
Minimum Qualifications:
High school diploma or equivalent.
Confident communication skills (written and verbal).
Experience with ticketing as a customer (sports, concerts, etc.).
Knowledge of the sports industry, including leagues such as NBA, MLB, NFL, NHL, MLS, NCAA.
Preferred Qualifications:
Proficiency in Excel or similar data management tools.
Previous experience in a customer-facing or support role.
Interest in the sports/live entertainment space.
Performance Metrics:
Response time and resolution rates for seller inquiries.
Accuracy in maintaining order margins.
Seller satisfaction scores and feedback.
Successful retention and loyalty-building metrics among sellers.
What we can offer:
Accrued PTO
Competitive hourly rate & equity package
Monthly Gametime credits for any event ($1,200/yr)
Medical, dental, & vision insurance
Life insurance and disability benefits
401k, HSA, pre-tax savings programs
Wellness programs
Tenure recognition
At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.
United States - Pay Range
$20—$20 USD