Salesforce Administrator / Business Systems Analyst

At OneLocal, we know that marketing isn’t just about buying ads anymore. We also know how hard it is to keep up with rapidly changing technologies. OneLocal provides SaaS solutions to small and medium businesses (SMBs) across the world. We offer our clients 10 digital marketing solution products that are impactful on their own, but even better together. We aim to be the perfect solutions partner by bringing together the right mix of technologies and local marketing expertise.

Reporting to the Revenue Operations Manager, this role will be a Salesforce Administrator / Business Systems Analyst for our revenue tech stack with a major focus on Salesforce administration. 

What You’ll Be Doing

Salesforce Administration

• Manage the Salesforce platform, including processes and configuration changes impacting sales and revenue

• Manage standard and custom objects, fields, page layouts, data fields, and workflow rules

• Lead user management activities, including the creation of user profiles, roles, and security validation

• Collaborate with stakeholders and team members to evaluate and identify issues, propose and implement solutions within Salesforce 

• Manage the process flow and integration with the billing and payment systems

• Manage product catalog updates for subscription bundles and coupons

• Develop and maintain user training documentation and videos, and provide support and expertise for user questions on reporting, internal process flows, and the sales pipeline process (lead-closing-receivables)

• Ensure adherence to Salesforce best practices, lead change management of new releases and staying abreast of new SaaS updates impacting revenue tech stack

Automations and Integrations

• Manage Salesforce automations including process builders and flows, updating and troubleshooting errors

• Utilize Zapier to connect Salesforce to external applications 

• Manage integrations within Salesforce (HelloSign, ChurnZero, Salesloft, Chargebee, Hubspot, etc.) 

Data Management

• Supports the maintenance and improvement of data accuracy and integrity within the Salesforce platform

• Supports the data stewardship of Salesforce including uploading and creating records, implementing and managing data hygiene processes, resolving data integrity and synching issues

• Documentation of Salesforce customizations and data model

• Implement best practices for data management in support of the long-term, scalable data strategy

Business/Systems Development

• Work in collaboration with DevOps team to implement systems that impact Salesforce and the revenue tech stack

• Managing sandbox environment, co-ordinating and testing new releases

• Gather and co-ordinate business and functional CRM requirements from internal stakeholders (Sales, Finance, Customer Success, etc.)

• Conduct assessments of new industry technologies and provide recommendations to enhance the revenue tech stack and processes

• Play a key role in driving tech solutions that support revenue growth and improve processes

What You Bring

• 3-5 years of experience in Salesforce administration and management, with a strong background in data management and process improvement

• Minimum 2 years of proven Salesforce administration in a SaaS environment

• Experience with automation tools such as process builders and flows, as well as integrations within Salesforce and with external applications (Zapier, HelloSign, ChurnZero, Salesloft, Hubspot)

• Experience working with subscription billing and payment software systems (Chargebee, Stripe, BlueSnap, GoCardless)

• Possesses exceptional problem-solving skills and a strong drive to identify and resolve issues

• Demonstrates a natural curiosity and eagerness to expand their skillset into areas such as data analysis, systems/project management, or advanced Salesforce administration

• Education: bachelor's degree in computer science, business administration, or a related field is desirable, although equivalent work experience may be considered

• Certifications: Salesforce Administrator or Advanced Administrator certification is highly desirable

Why You’ll Love Working Here:

• The opportunity to have a major impact at a growing company that is helping small and medium-sized businesses grow their digital presence

• Remote first: We have committed to a remote-first work environment with access to coworking spaces in Toronto. This means our roles are open to candidates who can work between the core hours of 9 am - 5 pm EST

• 3 weeks paid vacation + 5 paid personal days

• Stock options in a YC-backed start-up

• Virtual social events: coffee chats with your colleagues and occasional happy hours!

At OneLocal, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create the best company culture possible. We strongly encourage applications from candidates of all backgrounds, experiences, and perspectives regardless of race, gender, sexual orientation, marital status, age, citizenship, disability, and national origin.