Sales Support Specialist
See yourself at Twilio
Join the team as our next Sales Support Specialist.
About the job
Twilio is looking for an Sales Support Specialist to join the Communications Strategic Sales team, Regulated Verticals. We’re looking for a hungry and ambitious individual who has a passion for communications, desire to deliver positive customer outcomes, and wanting to be a part of a world-class sales organization. The Sales Support Specialist will primarily be focused on operational aspects in support of an AE. This individual is ‘the glue’ between many different functions within the organization, assisting Account Executives with numerous activities and processes along the entire sales cycle.
Responsibilities
In this role, you’ll:
Pricing and Deal workflows
Prepare Pricing and Deal Structure, use and master internal pricing tools
Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct
Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc
Oversee and maintain CRM records
Account Data/Ownership queries: Account consolidation, SID movements
Updating account, opportunity, contact, and lead level data
Internal liaison
For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, DSO, Legal, Security Questionnaire, Collections/Credit Memos/Credit Check, Carrier Relations, Support Tix
Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork are completed and represented accurately. You will deal with people, data sets and processes.
Customer support: Willingness and ability to hop on customer calls along with an AE to:
Explain and present on aspects related to above
Preparation for sales meetings and conducting AE research (<10% of time)
Supporting Team Success: Creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to followup and resolve them.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Basic understanding of how different functions within an enterprise organization operate (enterprise-level understanding of how a biz operates) Ability to advocate for customer internally with cross-functional stakeholders Extreme attention to detail on written and verbal communications Extremely organized and above average proficiency and operational excellence in spreadsheets, doc and presentation creation Ability to prioritize and multi-task
Required:
2+ years of sales, customer success, or account management experience
Results driven, detail oriented, and dedicated individual who is excited for the opportunity fuel an already successful organization and sales team.
You have a collaborative approach, a “can do” attitude and are relentless in pursuing goals and solving problems.
Knowledge in CPaaS and telecom is a plus
Bachelor's Degree or equivalent years of experience required.
Location
This role will be remote, and based in Brazil
What We Offer
There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Sales Support Specialist
See yourself at Twilio
Join the team as our next Sales Support Specialist.
About the job
Twilio is looking for an Sales Support Specialist to join the Communications Strategic Sales team, Regulated Verticals. We’re looking for a hungry and ambitious individual who has a passion for communications, desire to deliver positive customer outcomes, and wanting to be a part of a world-class sales organization. The Sales Support Specialist will primarily be focused on operational aspects in support of an AE. This individual is ‘the glue’ between many different functions within the organization, assisting Account Executives with numerous activities and processes along the entire sales cycle.
Responsibilities
In this role, you’ll:
Pricing and Deal workflows
Prepare Pricing and Deal Structure, use and master internal pricing tools
Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct
Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc
Oversee and maintain CRM records
Account Data/Ownership queries: Account consolidation, SID movements
Updating account, opportunity, contact, and lead level data
Internal liaison
For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, DSO, Legal, Security Questionnaire, Collections/Credit Memos/Credit Check, Carrier Relations, Support Tix
Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork are completed and represented accurately. You will deal with people, data sets and processes.
Customer support: Willingness and ability to hop on customer calls along with an AE to:
Explain and present on aspects related to above
Preparation for sales meetings and conducting AE research (<10% of time)
Supporting Team Success: Creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to followup and resolve them.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Basic understanding of how different functions within an enterprise organization operate (enterprise-level understanding of how a biz operates) Ability to advocate for customer internally with cross-functional stakeholders Extreme attention to detail on written and verbal communications Extremely organized and above average proficiency and operational excellence in spreadsheets, doc and presentation creation Ability to prioritize and multi-task
Required:
2+ years of sales, customer success, or account management experience
Results driven, detail oriented, and dedicated individual who is excited for the opportunity fuel an already successful organization and sales team.
You have a collaborative approach, a “can do” attitude and are relentless in pursuing goals and solving problems.
Knowledge in CPaaS and telecom is a plus
Bachelor's Degree or equivalent years of experience required.
Location
This role will be remote, and based in Brazil
What We Offer
There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.