Sales Specialist - Messaging Overlay
See yourself at Twilio
Join the team as Twilio’s next Senior Sales Specialist, Messaging Overlay
About the job
Twilio is looking for a Senior Sales Specialist to join our newly created Messaging Overlay team! You will have a quota and will be responsible for a selected number of strategic accounts that are also some of Twilio’s largest customers. Your focus will be on driving commercial and operational success within these accounts by leading and partnering with other internal stakeholders to define the strategy and execution plan to help grow your account’s expenditure profitably.
Responsibilities
In this role, you’ll:
Develop and drive strategy to achieve optimized profitability within account territory,
Ruthlessly prioritize by identifying opportunities to maximize profitability
Own pricing strategy and execution, working closely with routing specialists to maximize volume aggregation and account health
Provide regular performance reports to management on sales pipeline, account status, and team performance. Use data to inform decisions and optimize strategies.
Cultivate relationships with internal partners and key stakeholders to drive cost efficiencies and quality improvements
Work with cross-functional stakeholders and technical team to ensure that messaging solutions meet client needs and contribute to long-term customer satisfaction and retention
Utilize deep understanding of the messaging ecosystem to support and drive success with high-value clients
Represent Twilio and our values with customers at industry events
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
5+ years in sales role preferably in international telecom industry
Highly analytical and strategic attitude with proven ability to analyze and compile large amounts of data to inform decision making
Excellent written and verbal communication skills, with the ability to engage and influence senior stakeholders both internally and externally
Demonstrated ability to lead meetings with customers and exceed critical metrics
A bias for action with the ability to test and iterate on new ideas quickly with the appropriate controls and data in place to measure success and change or double down on tactics when needed.
Comfortable working with highly technical, operational and other cross functional teams, while influencing their understanding, building supportive partnerships and driving expected outcome
Strong individual self drive
Strong negotiation skills
Desired:
Established relationship with key regional accounts
Understanding of the SMS supplier ecosystem
Software, SaaS, CPaas or PaaS experience
Experience with creating and running financial pricing models
Location
Remote, Brazil
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Sales Specialist - Messaging Overlay
See yourself at Twilio
Join the team as Twilio’s next Senior Sales Specialist, Messaging Overlay
About the job
Twilio is looking for a Senior Sales Specialist to join our newly created Messaging Overlay team! You will have a quota and will be responsible for a selected number of strategic accounts that are also some of Twilio’s largest customers. Your focus will be on driving commercial and operational success within these accounts by leading and partnering with other internal stakeholders to define the strategy and execution plan to help grow your account’s expenditure profitably.
Responsibilities
In this role, you’ll:
Develop and drive strategy to achieve optimized profitability within account territory,
Ruthlessly prioritize by identifying opportunities to maximize profitability
Own pricing strategy and execution, working closely with routing specialists to maximize volume aggregation and account health
Provide regular performance reports to management on sales pipeline, account status, and team performance. Use data to inform decisions and optimize strategies.
Cultivate relationships with internal partners and key stakeholders to drive cost efficiencies and quality improvements
Work with cross-functional stakeholders and technical team to ensure that messaging solutions meet client needs and contribute to long-term customer satisfaction and retention
Utilize deep understanding of the messaging ecosystem to support and drive success with high-value clients
Represent Twilio and our values with customers at industry events
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
5+ years in sales role preferably in international telecom industry
Highly analytical and strategic attitude with proven ability to analyze and compile large amounts of data to inform decision making
Excellent written and verbal communication skills, with the ability to engage and influence senior stakeholders both internally and externally
Demonstrated ability to lead meetings with customers and exceed critical metrics
A bias for action with the ability to test and iterate on new ideas quickly with the appropriate controls and data in place to measure success and change or double down on tactics when needed.
Comfortable working with highly technical, operational and other cross functional teams, while influencing their understanding, building supportive partnerships and driving expected outcome
Strong individual self drive
Strong negotiation skills
Desired:
Established relationship with key regional accounts
Understanding of the SMS supplier ecosystem
Software, SaaS, CPaas or PaaS experience
Experience with creating and running financial pricing models
Location
Remote, Brazil
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.