Sales Operations Manager
Join Our Mission: Help the Helpers with Jane
Let's kick things off with a quick intro. Jane is a team that's all about fostering growth, spreading delight, and serving our healthcare community. We're on the hunt for people ready to jump in and join us while we simplify the lives of healthcare practitioners and patients daily. And guess what? Jane is a remote-first company, meaning every role at Jane, including this one, is remote - giving you the freedom to work from any corner of Canada.
Your Role in Our Journey
As our company continues to evolve, we’re looking for a high-performing Sales Operations Manager to support our revenue growth and optimize the performance of our sales organization. You will play a critical role in creating and improving our processes, supporting strategic decision-making, and enabling our sales team to operate efficiently, effectively, and at scale. As one of the first hires on a newly formed team, you’ll have a unique opportunity to shape our systems, influence our approach, and drive meaningful impact across the business.
Learn More About Us
We're founder-led, which means we live our values while maintaining a clear vision for the future. Our product enables the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, secure payments and billing along with an evolving library of features. You can see more of them here.
There is often a high bar set, not just for the quality of work, but for the care we show for each other and our customers. And it’s our customers raising that bar, never standing still and continually improving which keeps us on our toes. It's not just about what you've done before or how quickly you work; it's about your curiosity and drive to solve the right problems and your agility in learning new ways of thinking.
No doubt, Jane's a special place to work. There is autonomy and flexibility to help integrate work into your life in a way that makes sense for you. Need to block out time to pick up the kids? Go for it. That's normal here. And yes, we have a Slack channel for parents, but we've also got channels dedicated to plants, furry friends, food, pride, wellness - you get the idea! While we love to connect virtually, the Jane team also connects in person throughout the year. That comes in the form of departmental get-togethers, company retreats, or possibly a conference or two across North America if you’re keen to learn more about our community of healthcare providers. We're on the search for folks who are ready to dive in and become part of our journey toward making healthcare professionals' lives easier every single day.
You can also learn more about Jane as a company and a product by checking out our Glassdoor reviews and our Capterra Reviews
But we’ll also keep it real — as much as we love our work, the mountain we're climbing is always getting taller. We're a growing company, and with that comes the challenge of navigating an environment with many moving parts, often without a clear-cut path laid out in front of us. This is where you come in. If you're the kind of person who gets a kick out of being resourceful and loves solving problems, you'll fit right in.
We believe in collaboration, humility, and keeping a growth mindset. We're looking for people who can embrace our way of working, which often means being flexible and open to change. So, if after reading this, you feel excited about the opportunity — all in the name of helping those who help others — reach out to us to learn more.
In short, if you're excited by our growth, ready to contribute to a challenging yet rewarding environment, and eager to be a disruptor alongside a team of talented individuals, we’d love to hear from you!
The Impact You Could Have
Process optimization: develop and implement sales workflows, analyze performance and propose improvements for efficiency and scalability. Design and implement sales process documentation, playbooks and best practices.
Revenue enablement & support: partner with Sales team, Marketing Operations, and Growth teams to build and execute lead management and routing to the appropriate teams, tracking and monitoring. Help onboard new sales hires with the tools, data and processes they need to learn to ramp quickly.
Sales planning & forecasting: collaborate with finance, sales and analytics teams on planning and goal-setting. Lead headcount modeling, capacity planning, and sales productivity analysis to inform organizational design, optimize resource allocation, and drive scalable growth.
Maintain and optimize our Hubspot CRM platform, ensuring it supports the team and sales with growth
Evaluate, implement and manage tooling across the sales tech stack
Ensure data cleanliness, integrity and accuracy across systems
Identify and automate repetitive tasks to reduce manual work and increase team productivity
Develop dashboards and reports to track KPIs such as leads/opportunity volume, conversion rates, sales velocity, goal attainment and trends.
Analyze what’s working and what’s not and share recommendations to improve outcomes across the funnel.
Provide actionable insights to sales leadership through regular performance reviews and forecasting reports.
Cross-functional collaboration: build strong working partnerships with support, marketing, product, BI and finance teams to align on GTM strategies and Growth initiatives
The Experience We Feel We Need
5+ years experience in Sales Ops, RevOps, or GTM Strategy - ideally at a B2B SaaS startup.
Are comfortable in ambiguity and excited to build things from the ground up - owning and leading the creation of this practice at Jane.
Strong proficiency in CRM systems and analytics tools (Salesforce, HubSpot, Looker, Tableau, Google Sheets, etc.).
Excellent attention to detail and a process-oriented approach.
Have a strong analytical mindset with a bias for action and ownership.
Exceptional communication skills, with the ability to clearly articulate complex or detailed ideas to diverse audiences - from sales teams to executive leadership. Capable of driving cross-functional alignment and keeping sales teams focused on what matters.
Proven track record of building processes, delivering data-driven optimizations, managing multiple stakeholders and working cross functionally in a fast-paced environment.
Experience with prospecting automation tools such as Clay or apollo.io
Understanding SaaS sales models and experience scaling sales operations in an SMB-focused technology startup is a plus.
Compensation Expectations for the Role
Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $118,800 and maximum annual salary of $185,500. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, we’ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a starting salary of $141,000.
It's also possible to join Jane at a salary above or below this, which would mean a salary below $141,000 typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required, while a salary above $141,000 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge. At Jane, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.
We believe in paying for growth. You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.
Paying clearly is one of our compensation fundamentals. Watch this short video to learn how our salary bands are set. You’re also encouraged to ask questions about compensation at any point during the interview process.
We also offer a comprehensive benefits package, You can learn more about it here!
About the job
Apply for this position
Sales Operations Manager
Join Our Mission: Help the Helpers with Jane
Let's kick things off with a quick intro. Jane is a team that's all about fostering growth, spreading delight, and serving our healthcare community. We're on the hunt for people ready to jump in and join us while we simplify the lives of healthcare practitioners and patients daily. And guess what? Jane is a remote-first company, meaning every role at Jane, including this one, is remote - giving you the freedom to work from any corner of Canada.
Your Role in Our Journey
As our company continues to evolve, we’re looking for a high-performing Sales Operations Manager to support our revenue growth and optimize the performance of our sales organization. You will play a critical role in creating and improving our processes, supporting strategic decision-making, and enabling our sales team to operate efficiently, effectively, and at scale. As one of the first hires on a newly formed team, you’ll have a unique opportunity to shape our systems, influence our approach, and drive meaningful impact across the business.
Learn More About Us
We're founder-led, which means we live our values while maintaining a clear vision for the future. Our product enables the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, secure payments and billing along with an evolving library of features. You can see more of them here.
There is often a high bar set, not just for the quality of work, but for the care we show for each other and our customers. And it’s our customers raising that bar, never standing still and continually improving which keeps us on our toes. It's not just about what you've done before or how quickly you work; it's about your curiosity and drive to solve the right problems and your agility in learning new ways of thinking.
No doubt, Jane's a special place to work. There is autonomy and flexibility to help integrate work into your life in a way that makes sense for you. Need to block out time to pick up the kids? Go for it. That's normal here. And yes, we have a Slack channel for parents, but we've also got channels dedicated to plants, furry friends, food, pride, wellness - you get the idea! While we love to connect virtually, the Jane team also connects in person throughout the year. That comes in the form of departmental get-togethers, company retreats, or possibly a conference or two across North America if you’re keen to learn more about our community of healthcare providers. We're on the search for folks who are ready to dive in and become part of our journey toward making healthcare professionals' lives easier every single day.
You can also learn more about Jane as a company and a product by checking out our Glassdoor reviews and our Capterra Reviews
But we’ll also keep it real — as much as we love our work, the mountain we're climbing is always getting taller. We're a growing company, and with that comes the challenge of navigating an environment with many moving parts, often without a clear-cut path laid out in front of us. This is where you come in. If you're the kind of person who gets a kick out of being resourceful and loves solving problems, you'll fit right in.
We believe in collaboration, humility, and keeping a growth mindset. We're looking for people who can embrace our way of working, which often means being flexible and open to change. So, if after reading this, you feel excited about the opportunity — all in the name of helping those who help others — reach out to us to learn more.
In short, if you're excited by our growth, ready to contribute to a challenging yet rewarding environment, and eager to be a disruptor alongside a team of talented individuals, we’d love to hear from you!
The Impact You Could Have
Process optimization: develop and implement sales workflows, analyze performance and propose improvements for efficiency and scalability. Design and implement sales process documentation, playbooks and best practices.
Revenue enablement & support: partner with Sales team, Marketing Operations, and Growth teams to build and execute lead management and routing to the appropriate teams, tracking and monitoring. Help onboard new sales hires with the tools, data and processes they need to learn to ramp quickly.
Sales planning & forecasting: collaborate with finance, sales and analytics teams on planning and goal-setting. Lead headcount modeling, capacity planning, and sales productivity analysis to inform organizational design, optimize resource allocation, and drive scalable growth.
Maintain and optimize our Hubspot CRM platform, ensuring it supports the team and sales with growth
Evaluate, implement and manage tooling across the sales tech stack
Ensure data cleanliness, integrity and accuracy across systems
Identify and automate repetitive tasks to reduce manual work and increase team productivity
Develop dashboards and reports to track KPIs such as leads/opportunity volume, conversion rates, sales velocity, goal attainment and trends.
Analyze what’s working and what’s not and share recommendations to improve outcomes across the funnel.
Provide actionable insights to sales leadership through regular performance reviews and forecasting reports.
Cross-functional collaboration: build strong working partnerships with support, marketing, product, BI and finance teams to align on GTM strategies and Growth initiatives
The Experience We Feel We Need
5+ years experience in Sales Ops, RevOps, or GTM Strategy - ideally at a B2B SaaS startup.
Are comfortable in ambiguity and excited to build things from the ground up - owning and leading the creation of this practice at Jane.
Strong proficiency in CRM systems and analytics tools (Salesforce, HubSpot, Looker, Tableau, Google Sheets, etc.).
Excellent attention to detail and a process-oriented approach.
Have a strong analytical mindset with a bias for action and ownership.
Exceptional communication skills, with the ability to clearly articulate complex or detailed ideas to diverse audiences - from sales teams to executive leadership. Capable of driving cross-functional alignment and keeping sales teams focused on what matters.
Proven track record of building processes, delivering data-driven optimizations, managing multiple stakeholders and working cross functionally in a fast-paced environment.
Experience with prospecting automation tools such as Clay or apollo.io
Understanding SaaS sales models and experience scaling sales operations in an SMB-focused technology startup is a plus.
Compensation Expectations for the Role
Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $118,800 and maximum annual salary of $185,500. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, we’ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a starting salary of $141,000.
It's also possible to join Jane at a salary above or below this, which would mean a salary below $141,000 typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required, while a salary above $141,000 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge. At Jane, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.
We believe in paying for growth. You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.
Paying clearly is one of our compensation fundamentals. Watch this short video to learn how our salary bands are set. You’re also encouraged to ask questions about compensation at any point during the interview process.
We also offer a comprehensive benefits package, You can learn more about it here!