SaaS Sales Development Representative SDR Mid-Market/Enterprise (E-Commerce)

Company Description

Video Submission: To stand out, submit a 2-4 minute video introducing yourself (provide us with a URL where we can view the video within your resume or cover letter). We’re excited to see your personality! If you don’t provide a video, please include a cover letter explaining your fit for the role.

SureDone provides a comprehensive eCommerce management platform designed to help eCommerce businesses streamline operations across multiple sales channels like eBay, Amazon, Walmart, Shopify, BigCommerce, while also providing connections to internal systems like ERPs, and suppliers and partners. Our software automates repetitive tasks for products, inventory, pricing, and orders, helping businesses scale efficiently. At SureDone, we’re dedicated to customer and employee satisfaction, offering generous holidays, vacation time, remote work flexibility, and a genuine commitment to employee well-being with a family first approach.

Job Description

This is a remote position with occasional onsite meetings, travel and trade show staffing. As a Sales Development Representative (SDR) for the mid-market and enterprise, you’ll be responsible for identifying and qualifying potential mid-market and enterprise-level clients. Your primary responsibility will be to generate and nurture leads, working closely with the senior sales team to develop a robust pipeline of opportunities. Through strategic outreach and effective communication, you will engage with key decision-makers, educate them about SureDone’s solutions, and schedule qualified appointments for the senior sales representatives. Key responsibilities include:

• Prospect Research: Conduct thorough research to identify and qualify mid-market and enterprise-level brands, manufacturers, distributors, and third-party online sellers that align with SureDone’s ideal customer profile.

• High-Volume Lead Generation & Outreach: Drive significant daily outreach, with a daily target of over 100 meaningful touches across channels, including cold calling, email campaigns, LinkedIn, association memberships, partner development, and networking. Initiate and nurture conversations to build strong connections with potential clients.

• Campaign Development & Continuous Improvement: Create and refine sales campaigns and outreach cadences for both initial outreach (0-3 months) and long term nurturing (3-18+ months), including phone scripts, social media messages, and email templates. Leverage AI tools and personal expertise to optimize messaging and ensure effectiveness in connecting with target prospects.

• Product Knowledge & Needs Assessment: Develop a comprehensive understanding of SureDone’s products, services, and value proposition to communicate effectively with prospects. Conduct high-volume outreach to engage decision-makers, identify their business needs and pain points, and position SureDone as a tailored solution.

• Collaboration & CRM Management: Collaborate with the sales and marketing teams to strategize and coordinate on target accounts, optimizing outreach efforts for lead conversion. Maintain up-to-date records of leads, interactions, and opportunities in Salesforce, ensuring data accuracy and seamless lead qualification based on established criteria.

• Appointment Setting & Transition Management: Schedule and coordinate product demonstrations and appointments for Account Executives, ensuring a smooth transition from lead generation to the sales phase.

• Market & Industry Awareness: Stay informed about industry trends, competitor offerings, and market dynamics to enhance prospecting strategies and knowledge of the target market. Contribute to the improvement of sales processes, messaging, and lead generation tactics, supporting additional tasks like following up on NPS survey results or assisting in churn prevention as needed.

Qualifications

• Video Submission: To stand out, submit a 2-4 minute video introducing yourself (provide us with a URL where we can view the video within your resume or cover letter). We’re excited to see your personality! If you don’t provide a video, please include a cover letter explaining your fit for the role.

• Sales Development Experience

  • 2+ years as an SDR within a SaaS firm, with a proven track record of achieving quotas and goals.

  • 1+ years selling to mid-market and enterprise markets.

  • 1+ years of experience in selling e-commerce solutions, ideally focused on product management, catalog management, or order management.

  • Preferred: Experience with multichannel eCommerce platforms (e.g., SureDone, Channel Advisor, Solid Commerce, Feedonomics, SellerCloud, Spark Shipping).

  • Preferred: Experience in the automotive, motorsports, or powersports sectors, with familiarity in fitment and catalog management.

• Communication & Interpersonal Skills

  • Impeccable written and spoken communication skills with strong grammar, spelling, and attention to detail.

  • Ability to craft impactful, solution-focused long-form messaging for emails and concise messaging for social media.

  • Excellent listening skills, with ease in advising customers through the sales process.

  • Confidence and focus to generate interest through daily dials and overcome gatekeepers.

• Sales & Qualifying Abilities

  • Skilled in identifying and qualifying customer needs to recommend tailored solutions.

  • Knowledge of sales techniques, strategies, and lead generation processes.

  • A natural ability to build rapport.

  • Hustle, motivation, drive, and a positive energy that fuels consistent outreach efforts.

• Organizational & Time Management Skills

  • Highly organized, with the ability to prioritize responsibilities in a fast-paced environment.

  • Effective at managing metrics and KPIs.

• Work Requirements:

  • Fluent English, with clear and professional communication.

  • Consistent availability during Eastern Time Zone hours (8am-5pm or 9am-6pm).

  • Authorized to work in the US, with a permanent US address preferred.

Your technical experience should include:

• Sales & CRM Tools

  • Experience with CRM systems, particularly Salesforce

  • Proficient in lead research tools like Apollo and LinkedIn Sales Navigator.

  • Experience with revenue intelligence tools such as RingCentral’s RingSense.

  • Familiarity with a modern sales tech stack, including Zoom, Slack, and G-Suite.

• AI & Data Utilization

  • Familiarity with AI content generation tools (such as ChatGPT, Jasper, or Copy.ai) for drafting or refining outreach messages, social posts, and email sequences quickly and efficiently.

  • Understanding of using AI to enrich leads.

  • Understanding how to use AI-driven A/B testing tools to experiment with different messaging and improve outreach effectiveness based on results.

Additional Information

Compensation:

Completely dependent on your experience and location, but base salary ranges from $40k - $52k/year plus incentive compensation based on sales qualified leads generated plus contribution to the sales pipeline. The on target earnings (OTE) range for a successful candidate in this position ranges from $72k-$80k.

Available benefits include:

• 100% coverage of medical, dental and optical insurance for you with extra compensation if you opt-out with existing coverage.

• 401k

• Flexible Spending Account (Both healthcare and dependent care)

• Free membership to TalkSpace

• Free access to HealthAdvocate

• Supplemental Life Insurance

• Supplemental short term and long term disability

• Paid Time Off

• Work from anywhere in the world

• Supportive team environment

Position Type

• Full-Time (Fully remote)