Revenue Operations Team Manager

Company Description

Do you want to work on the largest healthcare platform in the WORLD?

We are Doctoralia, a Docplanner Group company, present in 13 countries, responsible for serving more than 55 million patients and processing more than 15 million appointments per month!

We currently have more than 2 million healthcare professionals in our database, totaling approximately 10 million patient evaluations to date.

Our mission is to “help people live longer, healthier lives.”

Through a diverse range of services, we are able to serve different audiences: our marketplace, which allows patients to schedule and evaluate appointments and doctors at any time of the day or night; and our SaaS system (Software as a Service) aimed at optimizing office management, patient flow and online bookings. All this through an internet platform and our iOS/Android apps.

Here at DOC, we value and celebrate diversity in all its forms. We are committed to attracting diverse talent regardless of gender, race, sexual orientation, religion, nationality, age or physical condition. We are committed to building an inclusive and welcoming team where each individual can excel and contribute their best.

Job Description

We are seeking a highly analytical and execution-driven Revenue Operations Manager to lead our revenue operations strategy for the Individual Doctors segment (B2C2B). This role will oversee the entire revenue lifecycle across Marketing Ops, Sales Ops, and Customer Success Ops, ensuring alignment, efficiency, and growth across each stage of the customer journey. As part of Doctoralia, the leading digital healthcare platform in Brazil and part of the Docplanner Group, you will play a key role in unlocking scalable growth by enabling data-driven decisions, optimizing operational processes, and ensuring seamless execution across go-to-market functions.

Responsibilities:

• Own the end-to-end revenue operations strategy for the Individual Doctors segment;

• Partner with Marketing, Sales, and CS leadership to design, execute, and optimize lead-to-revenue processes;

• Build and maintain dashboards, KPIs, and forecasting tools to track funnel performance, conversion rates, and growth drivers;

• Lead systems and tooling enhancements (CRM, marketing automation, customer platforms) to enable scalability and visibility;

• Identify operational bottlenecks and lead cross-functional initiatives to solve them;

• Create lead scoring, routing, and segmentation logic to improve acquisition efficiency;

• Design playbooks and workflows to drive adoption and retention across the funnel;

• Ensure governance, data hygiene, and operational rigor across revenue platforms

Qualifications

• Bachelor’s degree in Business, Engineering, Economics, or similar (MBA is a plus);

• Solid experience in Revenue Operations, Sales Operations, or Growth Operations roles;

• Experience managing cross-functional revenue funnels (Marketing → Sales → CS);

• Proficiency in CRM (HubSpot, Salesforce, or Pipedrive), BI tools (Looker, Tableau), and Excel/Google Sheets;

• Strong analytical and modeling skills (SQL or data querying is a plus);

• Fluency in Portuguese; business English required.

Key Competencies

• Analytical Thinking: Able to interpret data to inform strategy and drive decisions;

• Revenue Orientation: Understands the full funnel impact of operations on growth;

• Process Optimization: Passion for reducing inefficiencies and building scalable systems;

• Collaboration: Skilled at aligning cross-functional stakeholders and driving action;

• Ownership Mentality: Bias toward execution and continuous improvement.  

Additional Information

Our benefits

• Working hours are from Monday to Friday, from 9 am to 6 pm;

• We have compensatory time off (Banco de Horas);

• Food/Market Voucher;

• Medical, Dental, and Group Life Insurance;

• Pet Plan;

• iFeel app, for emotional comfort;

• Gympass for you and up to 3 people! 

• Creditas: Payroll loan services, eligible after 6 months of employment;

• Stock Options - eligible after 6 months of employment (5 years grace period) - 

• Birthday Day Off;

• Daycare Assistance;

• Partnership Club, with discounts ranging from teaching institutions, such as colleges and language learning services;

• Referral Program offers up to R$600 per person who stays with us for more than 6 months;

• Leave of Absence/Time-off: in the event of the passing of loved ones, we offer 10 days off; if your pet passes away, we offer 2 days. Got married? 7 days of rest! Did the baby arrive? We offer 30 days for Dads and 6 months for Moms;