Resident Onboarding Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
šš Our mission is to create authentic belonging experiences for those who own much-loved homes, and those longing for that feeling. Belong is changing what it means to rent a home by putting people first. Itās where hospitality meets consumer real estateāand itās about to redefine an entire industry. Weāre backed by Andreessen Horowitz (a16z), GGV Capital, and Battery Ventures, just to name a few of our all-star investors.
We're looking for someone who can manage the day to day operations of the move-in process. You will work with the operations and experience teams to ensure our new residents have a seamless experience when preparing for their dream move-in. This job is all about managing speed and being organized;
Role Responsibilities
- Own the entire move-in process and act as the main point of contact for new Belong residents.
- Work cross-functionally with the Operations team to ensure homes are in optimal condition, cleaned and ready for a move in.
- Coordinate with external parties to ensure we have allall the information needed and that the work has been completed for a smooth move-in (HOA associations, utility companies, vendors, etc.)
- Work cross-functionally with the Experience Team to ensure the residentĀ“s transition to the post-move ins team is friction less and successful.
About You
- You are customer-centric: you are able to be empathetic, passionate and helpful when facing our community members.
- You are a strong communicator: you feel comfortable communicating verbally and in writing internally and externally.
- You are a proactive problem solver: you are able to expect situations before they are being reported to you and are quick to resolve, owning end to end each issue that may appear.
Requirements
- Project / task management experience preferred.
- Strong previous operational experience, project management or customer-facing. Minimum 1-2 years of experience.
- Excellent English verbal and written communication skills.
- Able to work well with others and under pressure.
- Slack, Intercom, Asana experience required.
- Availability to work on Weekends - The schedule will be: 40 hours a week with 2 days off.
Some of our KPIs:
- Achieve consistent CSAT goal of 80+
- SLA responsiveness to be at 98%+ , response time to be within 15 minutes.
- Follow up completed within 7 days of residents moving in. Any reported issues should have active or closed out pro service tickets.
Additional Perks!
Contractor role, Fully remote (anywhere in Argentina), USD Compensation and PTOs
About the job
Resident Onboarding Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
šš Our mission is to create authentic belonging experiences for those who own much-loved homes, and those longing for that feeling. Belong is changing what it means to rent a home by putting people first. Itās where hospitality meets consumer real estateāand itās about to redefine an entire industry. Weāre backed by Andreessen Horowitz (a16z), GGV Capital, and Battery Ventures, just to name a few of our all-star investors.
We're looking for someone who can manage the day to day operations of the move-in process. You will work with the operations and experience teams to ensure our new residents have a seamless experience when preparing for their dream move-in. This job is all about managing speed and being organized;
Role Responsibilities
- Own the entire move-in process and act as the main point of contact for new Belong residents.
- Work cross-functionally with the Operations team to ensure homes are in optimal condition, cleaned and ready for a move in.
- Coordinate with external parties to ensure we have allall the information needed and that the work has been completed for a smooth move-in (HOA associations, utility companies, vendors, etc.)
- Work cross-functionally with the Experience Team to ensure the residentĀ“s transition to the post-move ins team is friction less and successful.
About You
- You are customer-centric: you are able to be empathetic, passionate and helpful when facing our community members.
- You are a strong communicator: you feel comfortable communicating verbally and in writing internally and externally.
- You are a proactive problem solver: you are able to expect situations before they are being reported to you and are quick to resolve, owning end to end each issue that may appear.
Requirements
- Project / task management experience preferred.
- Strong previous operational experience, project management or customer-facing. Minimum 1-2 years of experience.
- Excellent English verbal and written communication skills.
- Able to work well with others and under pressure.
- Slack, Intercom, Asana experience required.
- Availability to work on Weekends - The schedule will be: 40 hours a week with 2 days off.
Some of our KPIs:
- Achieve consistent CSAT goal of 80+
- SLA responsiveness to be at 98%+ , response time to be within 15 minutes.
- Follow up completed within 7 days of residents moving in. Any reported issues should have active or closed out pro service tickets.
Additional Perks!
Contractor role, Fully remote (anywhere in Argentina), USD Compensation and PTOs