Renewals Representative

Renewals Representative

The Customer Success function exists to retain and grow the revenue of the assigned customer segment through participation in proactive outreach and the creation and execution of success plans. These success plans are tools for identifying the implications of changes in the customer's business process or technology, guiding the customer on how best to support their mission through the effective use of Blackbaud solutions. Renewals Representatives are responsible for helping advance a long-range vision for how Blackbaud can best support, retain and expand existing profitable customer relationships.

Job Summary: 

• Ensuring a seamless renewal process for the client, on time and with appropriate increase in fees to maintain at minimum the current revenue levels for the account

• Ensure customers coming close to exceeding their usage allowances are aware.

• Prepare the customer for necessary usage upgrades that may be triggered throughout their contract cycle or at the point of renewal.

• Lead renewal process for all subscriptions, maintenance, Professional Services, and Managed Services renewals.

• Collaborate with Sales team on strategic renewals and up-sells.

• Through management of a predictable process with customer decision makers to ensure a seamless renewal process for the customer 4-6 months prior to renewal date with appropriate increase in fees to maintain at minimum the current revenue levels for the account.

• Proactively negotiate with the customer on their renewals if required while paying close attention to renewals at risk. 

Required Skills:

• 1+ Years in account management, customer success, renewals or sales 

• 1+ years successfully driving renewals process and achieving ambitious metrics

• Strong negotiation skills with experience driving contracts to completion on time 

• Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level 

• Ability to react and adapt to potential rapid shifts in priorities 

• Strong level of urgency, organization, and prioritization skills 

• Ability to manage the renewal cycle, pulling in necessary resources 

• Develops outstanding strategic ongoing customer relationships gaining trust and respect for company 

• Communicates complex concepts & issues, selecting language, tone, and format perfectly targeted to the audience 

• Diffuses high-tension situations confidently & effectively 

• Handles professionally even the most difficult or sensitive situations with external parties, turning negative or adversarial situations into positive results for Blackbaud 

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Blackbaud is a remote-first company which embraces a flexible remote work culture.  Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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The starting base pay is $53,400.00 to $70,300.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include:

• Medical, dental, and vision insurance

• Remote-first workforce

• 401(k) program with employer match

• Flexible paid time off

• Generous Parental Leave

• Volunteer for vacation

• Opportunities to connect to build community and belonging

• Pet insurance, legal and identity protection

• Tuition reimbursement program