Renewals Manager

At Webflow, our mission is to bring development superpowers to everyone. Webflow is a Website Experience Platform (WXP) that empowers modern marketing teams to visually build, manage, and optimize stunning websites. With AI-driven personalization baked in, Webflow enables teams to significantly boost conversion rates, translating directly into measurable business growth. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative.

We’re looking for a Renewals Manager at Webflow that will be responsible for managing the end-to-end renewal process for a portfolio of key accounts. You will work closely with Customer Success Managers (CSMs), Account Executives, and other cross-functional teams to ensure timely renewals, minimize churn, and identify opportunities for expansion. This role is ideal for a self-starter with a deep understanding of SaaS renewals, customer retention strategies, and the ability to build trusted relationships with key stakeholders.

About the role:

• Location: Remote-first (United States).  The ideal candidate resides in the Central or Eastern Time Zone.

• Full-time 

• Permanent

• Exemption

• Our cash compensation amount for this role ranges depending on the cost of labor of the geographic area. The ranges shared below may change if you are hired in another geographic location.

  • United States  (all figures cited below in USD and pertain to workers in the United States)

    • Zone A: $111,000 - $140,000

    • Zone B: $105,500 - $133,000

    • Zone C: $99,000 - $126,000

For sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’s market location, job related experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to the Director, Customer Success

As a Renewals Manager, you’ll … 

• Renewals Ownership:

  • Manage the renewal process for a portfolio of accounts, ensuring timely and successful contract renewals.

  • Maintain a high level of forecast accuracy and provide regular updates to leadership on renewal pipeline and risk areas.

• Customer Relationship Management:

  • Collaborate with CSMs to understand customer health and identify risks or opportunities in advance of renewal dates.

  • Serve as a trusted advisor to customers, addressing their needs and ensuring alignment on contract terms

• Negotiation and Contracts:

  • Lead renewal negotiations, including pricing adjustments, contract length discussions, and expansion opportunities.

  • Partner with Legal, Finance, and Sales Operations to ensure compliance and efficient processing of contracts.

• Risk Mitigation:

  • Proactively identify at-risk accounts and develop actionable plans to address churn risks.

  • Document and escalate key risks and learnings to leadership and other relevant teams.

• Collaboration and Enablement:

  • Work closely with Account Executives to align on renewal and expansion strategies.

  • Provide insights and feedback to improve the overall renewal process and customer experience.

• Metrics and Reporting:

  • Track and report key renewal metrics, including retention rates, renewal cycle times, and upsell/cross-sell rates.

  • Leverage data to identify trends and recommend process improvements.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you:

You’ll thrive as a Renewals Manager if you have:

• Experience: 2-4 years of experience in a SaaS Renewals Manager role or equivalent. Proven track record of meeting or exceeding renewal targets in a fast-paced environment.

• Customer Focus: Strong understanding of customer success and retention strategies with the ability to build relationships and navigate complex customer dynamics.

• Negotiation Skills: Demonstrated expertise in negotiation and contract management with a focus on win-win outcomes.

• Analytical Mindset: Data-driven approach to identifying risks and opportunities, with proficiency in CRM tools (e.g., Salesforce) and analytics platforms.

• Collaboration: Experience working cross-functionally with Customer Success, Sales, Finance, and Legal teams.

• Communication Skills: Excellent verbal and written communication skills, with an ability to clearly articulate value propositions and renewal strategies.

• Problem-Solving: Strong problem-solving and critical-thinking skills, with a proactive approach to managing challenges.

Preferred Skills:

• Experience working in a high-growth SaaS or technology environment.

• Knowledge of subscription-based pricing models and metrics like NRR and GRR.

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers

• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment

• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care

• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company

• 100% employer-paid healthcare, vision, and dental insurance coverage for full-time employees (working 30+ hours per week) and their dependents. Full-time employees may also be eligible for voluntary insurance options where applicable in the respective country of employment

• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability leave for birthing parents to be used before child bonding leave (note: where local requirements are more generous, employees receive the greater benefit); full-time employees also have access to family planning care and reimbursement

• Flexible PTO for all locations and sabbatical program

• Access to mental wellness and professional coaching, therapy, and Employee Assistance Program

• Monthly stipends to support work and wellness

• 401k plan or pension schemes (in countries where statutorily required), and other financial wellness benefits, like CPA and financial advisor coverage

Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.

Remote, together

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor. 

Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please review Webflow’s Applicant Privacy Notice.