Renewal Specialist

Seeking to hire a Contractor based out of Mexico, Costa Rica, or Colombia for Renewal Specialist services. As a contractor, this role will work across Newsela’s Customer Success organization to help scale and streamline Newsela’s renewal operations for schools and small districts.

Scope of Services:

• Maintain Book of Business

  • Own book of business, owning end-to-end renewal process for a portfolio of school and small dstructs across approximately 500 accounts. 

• Quote Generation Automation

  • You’ll own and improve our automated quote generation workflows, helping ensure customers receive accurate quotes quickly.

  • Own the renewal, expansion and risk mitigation experience for a defined set of accounts

  • Support and scale our quote generation process for schools and small districts

  • Help evaluate and implement tools that enhance automation and price estimation

• Customer Documentation & Communication

  • You’ll ensure data integrity and a seamless customer experience throughout the renewal process.

  • Maintain accurate subscription, contact, and quote information in various record systems

  • Communicate with customers to confirm details, resolve discrepancies, and escalate issues when needed

  • Complete assigned Gainsight tasks and surveys on time

• Renewal Program Optimization

  • You’ll bring a critical eye to our renewal strategy and processes.

  • Contribute ideas and feedback on how we can improve the customer renewal journey

  • Identify ways to increase efficiency and reduce churn

  • Support cross-functional efforts to evolve renewal communications and documentation

• Cross-Functional Collaboration

  • You’ll work with internal stakeholders across CS, Sales Optimization, and RevOps.

  • Act as a key liaison between internal teams to ensure alignment

  • Help pilot improvements and share insights from your work to shape broader processes

Skills & Experience:

• Fluent in English, both written and verbal

• 6+ months of experience in a SaaS or EdTech environment in roles such as Sales Development Rep, Renewals Rep, or Business Development. 

• Strong attention to detail and ability to manage high-volume, deadline-driven work

• Experience owning a book of business or managing account-based workflows preferred

• Experience with Salesforce.com and/or Gainsight preferred

• Excellent written and verbal communication skills

• Comfortable working independently and collaboratively

• Highly organized, process-oriented, and eager to improve how things get done

• Fluent in English and ability to work US Hours

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits. 

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