Qualitative Product Researcher II - Merchants

Merchants are a key component of the shopping ecosystem on Pinterest today. They help us create experiences where Pinners can discover and engage with a wide variety of brands, products, and shoppable content. As a researcher on the Merchant team, you’ll be challenged to take on work that helps us attract, onboard, activate, and deliver value for merchants at scale on Pinterest. This role is part of our central research team and embedded within the shopping space, working specifically with Product, Engineering, Design, and other cross-functional partners to build experiences that help Merchants succeed on Pinterest. 

We’re looking for a qualitative researcher who has worked on digital e-commerce or advertising experiences and who can bring actionable insights to life to drive product impact. The ideal candidate is an experienced researcher who can lead, design, execute, and communicate impactful research on a deadline in a fast paced product development environment. 

What you’ll do:

• Prioritize and conduct research that varies in approach, scale, scope, timeframe and methodologies across multiple work streams, making sure to work on the right project at the right time

• Select and communicate the appropriate method or mix of methods (ranging from usability testing, diary studies, semi-structured interviews, participatory workshops, and everything in between) to answer research questions

• Build strong relationships as a strategic partner with Product, Design, Engineering, Product Analytics & Data Science, Product Marketing and other cross-functionals to identify high impact work and ensure it lands within teams

• Proactively communicate and share research findings with product teams, leaders, and other audiences in compelling, actionable, and engaging ways

• Inform and guide product decisions and strategy within the Merchants and broader shopping space

What we're looking for:

• Bachelor's degree in psychology, a related field or equivalent experience

• 4+ years experience designing and conducting end-to-end product research (from initial design and recruitment through final deliverable) as part of cross-functional product teams

• Ability to toggle between owning and executing end-to-end research and leveraging insights to shape strategy and influence decision making with product leaders

• Broad toolbox of qualitative methods and the ability to select appropriate methods to answer different types of questions

• Curiosity, self-awareness, humility, and a drive for growth, learning, and sharing knowledge

• Excellent communication, collaboration, and group facilitation skills 

• Experience recruiting and conducting research with businesses or on B2B products, a plus

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.

• This role will need to be in the office for in-person collaboration 1-2 times/quarter and therefore can be situated anywhere in the country.

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