Provider Experience Associate
To see similar active jobs please follow this link: Remote Customer Success jobs
The Role
We're looking for a Provider Experience Associate to join our Provider Success team. In this role, you will work with a team that supports our global network of providers (coaches, therapists, and Psychiatry & Medication Management providers). This position reports to the head of our Provider Experience team and will work directly with providers in our network as well as cross-functionally with our Clinical Strategy & Research and Tech teams.
What You’ll Do
Play a central role in managing and supporting our active provider network to deliver an exceptional provider experience
Develop an understanding of the Modern Health provider journey and the various support touch points along the way
Communicate with and support providers, ensuring they are set up for success so they can deliver quality care to our members
Partner with our Member Ops team on member feedback and manage provider escalations, finding creative solutions to get members access to care
Create, maintain and improve on our tools, systems and documentation related to Provider Success and Operations
Collaborate with cross-functional teams to identify process improvement opportunities
Complete other special projects as needed
Who You Are
1-3 years of relevant work experience; start up experience is a plus
Strong verbal and written communication skills
Excellent organizational skills and loves checking things off your to-do list
Structured thinker and a solution oriented problem solver
Comfortable working across multiple technical systems and troubleshooting issues
Takes initiative, identifies pain points for improvement and successfully manage projects with a sense of urgency
Works well with different kinds of people and are great at building relationships
Ability to thrive in a rapidly changing environment and continuously learn
Benefits
Fundamentals:
Medical / Dental / Vision / Disability / Life Insurance
High Deductible Health Plan with Health Savings Account (HSA) option
Flexible Spending Account (FSA)
Access to coaches and therapists through Modern Health's platform
Generous Time Off
Company-wide Collective Pause Days
Family Support:
Parental Leave Policy
Family Forming Benefit through Carrot
Family Assistance Benefit through UrbanSitter
Professional Development:
Professional Development Stipend
Financial Wellness:
401k
Financial Planning Benefit through Origin
But wait there’s more…!
Annual Wellness Stipend to use on items that promote your overall well being
New Hire Stipend to help cover work-from-home setup costs
ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
Monthly Cell Phone Reimbursement
About the job
Provider Experience Associate
To see similar active jobs please follow this link: Remote Customer Success jobs
The Role
We're looking for a Provider Experience Associate to join our Provider Success team. In this role, you will work with a team that supports our global network of providers (coaches, therapists, and Psychiatry & Medication Management providers). This position reports to the head of our Provider Experience team and will work directly with providers in our network as well as cross-functionally with our Clinical Strategy & Research and Tech teams.
What You’ll Do
Play a central role in managing and supporting our active provider network to deliver an exceptional provider experience
Develop an understanding of the Modern Health provider journey and the various support touch points along the way
Communicate with and support providers, ensuring they are set up for success so they can deliver quality care to our members
Partner with our Member Ops team on member feedback and manage provider escalations, finding creative solutions to get members access to care
Create, maintain and improve on our tools, systems and documentation related to Provider Success and Operations
Collaborate with cross-functional teams to identify process improvement opportunities
Complete other special projects as needed
Who You Are
1-3 years of relevant work experience; start up experience is a plus
Strong verbal and written communication skills
Excellent organizational skills and loves checking things off your to-do list
Structured thinker and a solution oriented problem solver
Comfortable working across multiple technical systems and troubleshooting issues
Takes initiative, identifies pain points for improvement and successfully manage projects with a sense of urgency
Works well with different kinds of people and are great at building relationships
Ability to thrive in a rapidly changing environment and continuously learn
Benefits
Fundamentals:
Medical / Dental / Vision / Disability / Life Insurance
High Deductible Health Plan with Health Savings Account (HSA) option
Flexible Spending Account (FSA)
Access to coaches and therapists through Modern Health's platform
Generous Time Off
Company-wide Collective Pause Days
Family Support:
Parental Leave Policy
Family Forming Benefit through Carrot
Family Assistance Benefit through UrbanSitter
Professional Development:
Professional Development Stipend
Financial Wellness:
401k
Financial Planning Benefit through Origin
But wait there’s more…!
Annual Wellness Stipend to use on items that promote your overall well being
New Hire Stipend to help cover work-from-home setup costs
ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
Monthly Cell Phone Reimbursement