Project Manager

 Job Description:

We are seeking a Professional Services Sr. Project Manager to lead, coordinate and monitor ProfessionalServicesprojectsfrominitiationthroughdeliveryforcomplexclient engagements. Builds relationships with the customer to identify new opportunities to help them with their business problems. Servesasliaisonbetweeninternalandexternaltechnicalandnon-technical departments in order to ensure that all targets and requirements are met. Delivers results ensuring technical projects are completed on schedule and within budget.

JOBREQUIREMENTS:

Key Accountabilities

General

·  WorkwithRackspaceandclientstakeholdersingatheringanddocumentingrequirementsthat solveacustomer’spainpointorobjectivesthroughprojectoutcomesandbenefitsrealization.

·       Serves as liaison between clients and Rackspace technical and non-technical departments in order to ensure that all targets and requirements are met.

·       Build and maintain a network of cross-functional technical resources within Rackspace and acrossanyrelativepartnershipstoallowforhigherproductivity,increasedbusiness,andrapid resolution of problems and escalations.

·       ContributetotherefinementoftheRackspaceProfessionalServicesmethodology.

·       Provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.

·       Ability to travels required.

Project Management

·       Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances.

·       Responsible for the preparation of key project documents(PID,plans,logs,reports)and other key deliverables through the life of the project.

·       Proactively works to identify and manage project risks and issues. Ensures appropriate response plans are developed executed.

·       Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes.

·       Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through continuous communication with project members.

·       Prepares and presents reports on project progress and problems to Rackspace and client stakeholders.

Pre-Sales Engagement

·       Assists in the preparation of proposals, RFP/RFI responses, & Statements of Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies.

·       Regularly collaborates with Sales pursuit teams, Programme & Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.

PERSONSPECIFICATION:

Expertise/Qualifications

·       PMP/Prince2(Practitioner)certification.

·       Provenabilitytoorganiseandexecuteprojectsinaconsistent,repeatableandreliable manner.

·       Technical conversational knowledge in the following areas:

o    Data centre strategy &operations

o    Capacity, utilisation, and performance

o    Backup, storage, and disaster recovery

o    migration & consolidation

o    ITService Management and Service Delivery (ITILcertificationpreferred)

·       Excellenttimemanagement,communications,decisionmaking,presentation,human relations and organization skills.

·       Able to resolve problem sinatimely manner.

·       Ability to communicate technical information and ideas so others will understand.

·       Generalknowledgeofcloudtechnologies,IToperations,projectmanagementoperations.

·       Abilitytoadapttoarapidlychangingenvironment,handlingshiftingprioritiesandambiguity.

·       EnterpriseleveluseofMSOfficesuiteincludingProjectandVisioandknowledgeofother project management tools.

Experience

·       (essential project management experience or scoping, planning, leading and monitoringtechnicalprojectsfrominitiationthroughdeliverypreferablyinmanagedservices or hosting.

·       (essential) working on infrastructure technology projects including one or more of the following:

o    virtualisation technologies.

o    application/platform migration.

o    data/storage/network migration and / or management.