Project Management Team Lead

The Company

Simply put, SpryPoint provides Smart Solutions for Smart Utilities.

Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market. 

In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.

We are looking for a proven people leader with a strong track record in project management. Someone who has successfully led Project Managers, driven high performance, and fostered a culture of continuous improvement and client success. While primarily a leadership role, you'll also directly manage select strategic client implementations.

Team Leadership & Development (70%)

• Lead, mentor, and develop a team of 4-8 Project Managers, setting clear expectations and holding them accountable for exceptional delivery

• Recruit, hire, and onboard top PM talent; conduct performance reviews and manage performance improvement processes

• Establish and enforce rigorous project management standards in partnership with the Centre of Excellence PMO

• Ensure consistent application of SpryPoint's hybrid implementation methodology across all projects

• Oversee team capacity planning and resource allocation across multiple concurrent enterprise projects

• Foster a collaborative culture focused on knowledge sharing, accountability, and continuous improvement

Strategic Project Management (30%)

• Personally manage select complex client implementations

• Serve as an escalation point for challenging project situations

• Act as a trusted advisor to key clients on business process changes and system adoption

• Model the behaviours and delivery excellence expected from your team

• Assist in managing the change order process, ensuring timely approvals and clear communication with clients and internal teams

Leadership & Experience:

• Minimum 8-10 years of enterprise project management experience with proven SaaS implementation success

• Minimum 4-6 years directly managing and developing Project Managers or senior project team members

• PMP, CAPM, or comparable certification (or in progress) is an asset

• Post-secondary degree in project management, business administration, or related field

• Experience with performance management, team scaling, and establishing standards in fast-growing organizations

Technical & Industry Knowledge:

• Deep expertise in traditional and agile project management methodologies

• Proven financial acumen with project budget management and revenue forecasting experience

• Experience with enterprise SaaS implementations, preferably in utilities or regulated industries

• Familiarity with the utilities industry and Management Information Systems (CIS, WAMS, MWM, GIS) preferred

• Proficiency with project management tools (Kantata preferred), Google Suite, and Microsoft Office

Leadership Excellence:

• Exceptional ability to coach, mentor, and develop Project Managers into high-performing professionals

• Comfortable setting high expectations and holding team members accountable for results

• Proven ability to motivate teams and manage performance issues constructively

Project Management Mastery:

• Deep methodology knowledge with the ability to teach and enforce best practices

• Strong analytical problem-solving skills with proactive risk identification and mitigation

• Exceptional stakeholder management and relationship-building abilities across all organizational levels

Communication & Values Fit:

• Outstanding written and verbal communication skills with the ability to influence without authority

• Strong alignment with SpryPoint values: Lead with Kindness, Radical Honesty, Execute with Excellence, Keep it Simple, Bold Disruption, and Vision with Impact

• Resourcefulness and commitment to understanding utility industries and making clients successful

Success Indicators:

• Team consistently delivers projects on time, on budget, and within scope with high client satisfaction

• Effective team development with clear career progression and strong retention

• Consistent methodology application and high-quality project documentation

• Successful collaboration with the Centre of Excellence PMO on process improvement initiatives

What We Offer:

• Leadership role in a rapidly growing SaaS company transforming the utilities industry

• Opportunity to shape project management excellence and team development strategies

• Competitive compensation with performance-based incentives and a professional development budget

• Flexible work arrangements with meaningful client interaction and travel

Why SpryPoint?

🚀 Remote-first and autonomous working environment with flexible working hours  

💰Competitive compensation package  

💻 Macbook + $500 towards your home office setup  

🏥 Health, dental, vision, and life insurance  

🏝️ Generous PTO, ½ day Summer Fridays, and flexible sick days 

📈 RRSP (Canada) and 401k (US) matching program

🧠 Professional development courses, $2,500 annual tuition assistance, and a book bounty program  

🧳 Annual company events and team offsites

SpryPoint is an equal-opportunity employer. We do not discriminate, and encourage applications from everyone regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws.

If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.

Please note that to maintain our SOC 2 compliance, we ask all candidates to complete background check and identity verification as a final step in our interview process.