Program Manager / Senior Program Manager, Trust and Safety

Join the VRChat Team!

VRChat offers a first-of-its-kind, game-changing platform that provides an endless collection of social VR experiences and gives the power of creation to its robust community. With over 250,000 worlds and growing, VRChat’s vision is to allow users to bring their imaginations to life and help shape the metaverse anywhere in the world on any device. VRChat has raised $100M to date with the support of investors Makers Fund, Anthos Capital, and HTC. 

We have a great team which includes people from: Netflix, Twitter, Meta, Microsoft, Roblox, Google, Amazon, Unity, Spotify, Discord, Uber, eBay, Robinhood, Twitch, Zynga and TikTok.

Come and join the mission!

Job Overview

VRChat is seeking a senior program manager who will be researching industry trends, designing, and coming up with data and metric-driven solutions to keep our users safe from online abuses. You will be utilizing skills in program management, technical solutions, soft skills such as communication and stakeholder management to work alongside internal teams and external parties to build end-to-end safety features and infrastructure.

Duties & Responsibilities

• Develop a deep understanding of VRChat’s community support architecture, product surfaces, and policy framework to inform strategic decisions

• Inform and implement strategies for managing and mitigating trust and safety risks

• Align Trust and Safety initiatives with company goals and product roadmaps, execution through clear KPIs, timelines, and deliverables 

• Analyze user behavior and incident trends to proactively surface issues, identify bugs, and drive cross-functional resolution

• Work with cross-functional partners to assess support requirements for new product launches

• Analyze complex support flows and provide recommendations for process, policy and product improvements to develop scalable solutions

• Lead global, cross-functional programs that enhance user safety and experience, partnering closely with engineering, product, legal and support teams

• Identify actionable insights, suggest recommendations and influence team strategy through effective communication

• Evaluate and recommend technical solutions to mitigate abuse vectors and improve platform integrityIdentify opportunities to continuously improve our Trust and Safety program vision

Experience, Skills & Qualifications

• BA/BS, with evidence of technical experience or equivalent relevant experience

• 3-5 years of experience in program or project management, analytics, product, consulting, or equivalent team

• 2+ years of experience initiating and driving projects to completion with minimal guidance

• Experience using data and metrics to drive improvements

• Excellent written and verbal communication skills on quantitative topics for non-technical and executive audiences.

• Excellent problem-solving ability in high-pressure situations.

Bonus Points

• Experience in Trust and Safety and/or Compliance

• Experience at a start-up or technology company

• Experience working at a VR or metaverse-related company

• Experience working on a “live” app, shipping frequent updates and responding to user feedback

Benefits

• Work from anywhere! VRChat is a 100% remote company

• Health Benefits

• 401K for US & RRSP for Canadian Employees

• Stock Options

• Generous paid holiday schedule

• Unlimited/Flexible vacation time

• Paid parental leave

VRChat is an equal-opportunity employer, and we welcome applicants from all backgrounds. VRChat fosters a diverse, creative, and collaborative environment where anyone can contribute to any of the ongoing projects or direction of the roadmap at any time. If you’re a passionate team player who wants to have an impact on a dynamic team, we’d love to hear from you!

All job offers are subject to satisfactory referencing and background checks.