Professional Services Partner Operations Manager
To see similar active jobs please follow this link: Remote Management jobs
An overview of this role
Join a team that values your contribution!
As part of our Global Professional Services Operations team, you'll work with colleagues who are passionate about delivering customer value through partnership and collaboration. We believe in empowering our team members to innovate, take ownership, and make a real impact on our business and our customers' success.
As the Professional Services Partner Operations Manager, you'll be the architect of our partner delivery ecosystem, orchestrating seamless connections between customer needs and our global network of specialized talent. From streamlining partner onboarding to ensuring flawless delivery, you'll build and manage the operational foundation that enables our partners to excel while continuously expanding our capabilities through strategic partnerships. This role goes beyond traditional operations – you'll drive global impact across all regions, ensuring organizations worldwide have access to the expertise they need to transform their software development practices through GitLab.
What You’ll Do
Partner Operations Management
Design and implement scalable operational processes for partner onboarding, documentation management, and system access provisioning
Create and maintain documentation for partner operational procedures and best practices
Administer partner access to internal systems while ensuring security protocols are followed
Coordinate with IT and Security teams for partner system access and compliance requirements
Prepare regular reports on partner operational health and performance
Support partner certification tracking and renewal processes
Support partner resource allocation and capacity planning across professional services offerings
Financial Oversight
Oversee partner financial operations including invoicing, payment processing, and revenue reconciliation
Develop and maintain partner relationships setting up contractual agreements and working models
Track partner delivery metrics and financial performance
Ensure adherence to partner agreements and operational requirements
What You’ll Bring
5+ years of experience in operations or similar role expertise in subcontractors or vendor management a plus.
Background in financial operations, contract management, or accounting
Proven track record in managing complex operational processes
Experience with professional services delivery models a plus
Demonstrated success in process improvement and automation
Strong financial and accounting basics with keen analytical problem-solving capabilities
Excellent project management and organizational skills
Outstanding communication and relationship management abilities
Ability to work effectively in a remote environment
You share our values, and work in accordance with those values.
Hiring Process
Applicants for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.
Selected candidates will be invited to schedule a 30min screening call with one of our Global Recruiters
Next, candidates will be invited to schedule a first interview with the Hiring Manager
Next, candidates will be invited to interview with 2-5 teammates
There may be a final executive interview for any IC role
Additional details about our process can be found on our hiring page.
How GitLab will support you
All remote, asynchronous work environment
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Compensation
To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.
Additional details about our process can be found on our hiring page.
Remote-Global
About the job
Professional Services Partner Operations Manager
To see similar active jobs please follow this link: Remote Management jobs
An overview of this role
Join a team that values your contribution!
As part of our Global Professional Services Operations team, you'll work with colleagues who are passionate about delivering customer value through partnership and collaboration. We believe in empowering our team members to innovate, take ownership, and make a real impact on our business and our customers' success.
As the Professional Services Partner Operations Manager, you'll be the architect of our partner delivery ecosystem, orchestrating seamless connections between customer needs and our global network of specialized talent. From streamlining partner onboarding to ensuring flawless delivery, you'll build and manage the operational foundation that enables our partners to excel while continuously expanding our capabilities through strategic partnerships. This role goes beyond traditional operations – you'll drive global impact across all regions, ensuring organizations worldwide have access to the expertise they need to transform their software development practices through GitLab.
What You’ll Do
Partner Operations Management
Design and implement scalable operational processes for partner onboarding, documentation management, and system access provisioning
Create and maintain documentation for partner operational procedures and best practices
Administer partner access to internal systems while ensuring security protocols are followed
Coordinate with IT and Security teams for partner system access and compliance requirements
Prepare regular reports on partner operational health and performance
Support partner certification tracking and renewal processes
Support partner resource allocation and capacity planning across professional services offerings
Financial Oversight
Oversee partner financial operations including invoicing, payment processing, and revenue reconciliation
Develop and maintain partner relationships setting up contractual agreements and working models
Track partner delivery metrics and financial performance
Ensure adherence to partner agreements and operational requirements
What You’ll Bring
5+ years of experience in operations or similar role expertise in subcontractors or vendor management a plus.
Background in financial operations, contract management, or accounting
Proven track record in managing complex operational processes
Experience with professional services delivery models a plus
Demonstrated success in process improvement and automation
Strong financial and accounting basics with keen analytical problem-solving capabilities
Excellent project management and organizational skills
Outstanding communication and relationship management abilities
Ability to work effectively in a remote environment
You share our values, and work in accordance with those values.
Hiring Process
Applicants for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.
Selected candidates will be invited to schedule a 30min screening call with one of our Global Recruiters
Next, candidates will be invited to schedule a first interview with the Hiring Manager
Next, candidates will be invited to interview with 2-5 teammates
There may be a final executive interview for any IC role
Additional details about our process can be found on our hiring page.
How GitLab will support you
All remote, asynchronous work environment
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Compensation
To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.
Additional details about our process can be found on our hiring page.
Remote-Global