Product Manager

POSITION SUMMARY

At UpKeep, we believe AI can redefine how work gets done in the field—by anticipating problems, automating tasks, and delivering real-time insights that keep teams moving. As a Product Manager, you'll shape intelligent tools that help frontline workers stay one step ahead—without extra steps.

You’ll be responsible for the strategy, roadmap, and execution of platform-wide experiences that embed AI directly into the workflow. You’ll collaborate closely with engineering, design, and stakeholders to deliver high-impact solutions that connect our broader product vision to user needs in the real world.

This isn’t just about building features. It’s about creating intelligent, in-the-flow experiences that feel invisible, powerful, and essential.

Why does this role matter? Field technicians are often underserved by traditional software. You’ll help bring them intuitive, AI-powered tools that actually reduce their mental load—tools that feel one step ahead and work when they do.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Contribute to the product roadmap across platforms, aligned with our AI-first vision and product strategy

• Prioritize features and bugs in collaboration with engineering and design, balancing user impact and feasibility

• Lead smaller feature efforts end-to-end: define requirements, manage timelines, and drive execution

• Partner with AI/ML teams to integrate intelligent features into core workflows

• Work closely with users, research, and customer success to surface needs and validate solutions

• Support sprint planning, project timelines, and release coordination

• Ensure experience consistency across platforms (web, mobile, integrations)

EXPERIENCE

• 4+ years of experience in SaaS and/or mobile product management

• Experience working with software development teams using Agile methodologies

• Experience contributing to both web and mobile product initiatives

• Bonus: experience with AI/ML features or products

• Bonus: experience in field service, maintenance, or operations tools

COMPENSATION

This role will receive a competitive base salary + benefits + equity. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The base pay for this role is $110,000 - $120,000 USD per year. 

KNOWLEDGE

• Ability to analyze raw data to extract insights and support product decisions

• Can make thoughtful tradeoffs with limited information

• Strong communication skills and ability to present ideas clearly

• Detail-oriented while keeping the broader user experience in mind

• Self-motivated and eager to grow in a fast-paced environment

• Strong written and verbal communication

DESIRED BEHAVIORS

• Receptive to change – is flexible and embraces improvements to processes

• Initiates action – takes responsibility, meets commitments, and works toward results

• Manages the workload – prioritizes tasks effectively and solves problems proactively

• Technically proficient – understands and applies relevant technical knowledge to the role

• Takes responsibility for own learning – open to feedback and seeks opportunities to improve

• Communicates ideas – listens to others, shares ideas clearly, and builds on team input

• Works collaboratively – supports team efforts and contributes to a positive work environment

• Displays ethical character and competence – acts with integrity and aligns with company values

• Acts as a good citizen of UpKeep