Product Manager - Manufacturing

Why this role matters:

The Product Manager, Vertical Solutions, will lead the strategy and execution to position our CCaaS, UCaaS, and AI solutions within the manufacturing sector of the market. This will include identifying what integrations, product capabilities, certifications, and regulatory requirements Vonage must meet to successfully compete in these markets. It will encompass driving new capabilities into our platform to deliver vertical specific solutions, being deeply immersed in these markets, and working with solution engineers to predefine CCaaS, UCaaS, and AI templates and starter packs for use cases common in those verticals. This role will partner tightly with product marketing to define the appropriate messaging and positioning of our solutions for this segment.

Your key responsibilities:

• Develop and execute on the strategy to win disproportionately in the manufacturing market segment with our CCaaS, UCaaS, and AI products and solutions.

• Define core communication and customer experience use cases that are common in manufacturing companies that can be met with Vonage’s solutions.

• Scope requirements needed within our CCaaS, UCaaS, and AI platforms to support these use cases and drive prioritization and implementation into our product and engineering teams.

• Understand and socialize the customer experience / business challenges faced by manufacturing companies and translate that into targeted solutions for our CCaaS, UCaaS, and AI products.

• Partner with our sales and marketing teams to define and execute on a go to market strategy for launching solutions into the manufacturing segment.

• Identify key platform integrations needed specific to each vertical - e.g. commonly used systems that Vonage would need to integrate into in order to be successful in the manufacturing market with our CCaaS and UCaaS solutions.

• Collaborate with solution engineering resources to create customized dashboards and configurations of our products to meet common use cases “out of the box”.

• Work closely with our product enablement team  to ensure sales, partners, and support understands the offerings and can effectively sell and support them.

• Be active within manufacturing industry forums (conferences, user groups, analyst events)  to understand market trends, emerging market needs, and to position and evangelize Vonage solutions

What you'll bring

• Experience:

  • Minimum 4+ years of experience in product or account management  working with CCaaS / UCaaS / AI solutions for manufacturing companies. Other roles such as product marketing or solution engineering will be considered as well.

  • Experience with CCaaS and/or UCaaS solutions - either supplier or customer side, with a good working knowledge of what these solutions provide.

  • Experience with Salesforce solutions in manufacturing companies will also be considered.

  • Deep understanding of business challenges within manufacturing companies that can be solved by CCaaS/UCaaS/AI based solutions.

  • Awareness and involvement in industry and analyst forums.

  • Strong industry knowledge of relevant regulatory frameworks and compliance requirements for deploying CCaaS/UCaaS/AI solutions in manufacturing.

  • Strong analytical and problem-solving skills with the ability to translate complex technical requirements into clear business solutions.

  • Experience working with cross-functional teams in a fast-paced, agile environment.

  • Excellent written and verbal communication skills; experience presenting and defending business cases with executive leaders.

• Education:

  • Bachelor’s degree in Business, Computer Science, Engineering, or a related field. An MBA or relevant advanced degree is a plus.

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