Product Manager - Customer Operations
What you will own:
As a Senior Product Manager within the Quotes domain, you will play a pivotal role in shaping how Zepz delivers value to customers through transparent, competitive pricing, customer loyalty, and engaging promotions.
Our mission in the Quotes team is to empower customers to send money with confidence and ease—by showing them the best rates and deals upfront, offering rewarding loyalty experiences, and building a referral program that turns happy users into passionate advocates.
In this role, you’ll work cross-functionally with engineering, data science, marketing, compliance, and other product teams to build experiences that drive trust, engagement, and sustainable growth.
Key Responsibilities
Define and execute the product vision and strategy for pricing transparency, loyalty, and referrals within the Quotes domain.
Own the end-to-end product lifecycle: from discovery, ideation, and prioritization to delivery and post-launch iteration.
Collaborate cross-functionally with engineering, design, data science, and commercial stakeholders to identify opportunities that balance customer impact with business value.
Leverage experimentation and data to inform roadmap decisions and iterate quickly.
Champion transparency and fairness, ensuring our pricing experiences are clear, honest, and empowering—even when the best deal isn’t with Zepz.
Design loyalty and referral programs that are scalable, easy to understand, and create measurable impact for both users and the business.
Align with global teams to ensure experiences meet regulatory standards and are culturally relevant across markets.
What you bring to the table:
5+ years of product management experience, ideally in fintech, e-commerce, or a pricing/promotion-heavy domain.
Strong strategic thinking with a bias for action and outcomes.
Experience working with data-driven products, including pricing models, A/B testing, and personalization strategies.
Passion for building customer-centric products with a deep empathy for underserved or global user bases.
Excellent communication skills—you’re equally comfortable explaining technical ideas to non-technical partners or rallying a team around a product vision.
Comfort in a fast-paced, scale-up environment with evolving challenges and opportunities.
A track record of delivering impactful products through cross-functional collaboration.
Bonus: experience with loyalty/rewards, referral systems, or promotional engines.
Bonus points if you have:
Great taste for building delightful user experiences
A familiarity with regulatory requirements in international payments.
Creativity, flexibility, and the ability to handle ambiguity gracefully.
A familiarity with any of the communities we serve
Product Manager - Customer Operations
What you will own:
As a Senior Product Manager within the Quotes domain, you will play a pivotal role in shaping how Zepz delivers value to customers through transparent, competitive pricing, customer loyalty, and engaging promotions.
Our mission in the Quotes team is to empower customers to send money with confidence and ease—by showing them the best rates and deals upfront, offering rewarding loyalty experiences, and building a referral program that turns happy users into passionate advocates.
In this role, you’ll work cross-functionally with engineering, data science, marketing, compliance, and other product teams to build experiences that drive trust, engagement, and sustainable growth.
Key Responsibilities
Define and execute the product vision and strategy for pricing transparency, loyalty, and referrals within the Quotes domain.
Own the end-to-end product lifecycle: from discovery, ideation, and prioritization to delivery and post-launch iteration.
Collaborate cross-functionally with engineering, design, data science, and commercial stakeholders to identify opportunities that balance customer impact with business value.
Leverage experimentation and data to inform roadmap decisions and iterate quickly.
Champion transparency and fairness, ensuring our pricing experiences are clear, honest, and empowering—even when the best deal isn’t with Zepz.
Design loyalty and referral programs that are scalable, easy to understand, and create measurable impact for both users and the business.
Align with global teams to ensure experiences meet regulatory standards and are culturally relevant across markets.
What you bring to the table:
5+ years of product management experience, ideally in fintech, e-commerce, or a pricing/promotion-heavy domain.
Strong strategic thinking with a bias for action and outcomes.
Experience working with data-driven products, including pricing models, A/B testing, and personalization strategies.
Passion for building customer-centric products with a deep empathy for underserved or global user bases.
Excellent communication skills—you’re equally comfortable explaining technical ideas to non-technical partners or rallying a team around a product vision.
Comfort in a fast-paced, scale-up environment with evolving challenges and opportunities.
A track record of delivering impactful products through cross-functional collaboration.
Bonus: experience with loyalty/rewards, referral systems, or promotional engines.
Bonus points if you have:
Great taste for building delightful user experiences
A familiarity with regulatory requirements in international payments.
Creativity, flexibility, and the ability to handle ambiguity gracefully.
A familiarity with any of the communities we serve