Our Service team is looking for a Product Engineering Specialist - Medium Voltage. If you want to join an award-winning company (including ranking 10th in the Global 100 Most Sustainable Companies), apply today!

PURPOSE OF THE POSITION

The Product Engineering Specialist Medium Voltage serves as a specialist for post sales Service activities with customers regarding SMA Medium Voltage equipment such as pad mounted transformers and switchgears.

PRIMARY DUTIES / RESPONSIBILITIES

• Supports system connections, special testing of SMA equipment at sites using advanced test equipment.

• Mentors and supports the Large Scale/ Utility service organization in North America.

• Serves as the technical specialist for SMA Medium Voltage equipment (Transformers, Switchgears and Platforms)

• Provide high level technical support to SMA Field Service Staff and Contractors working/testing MV Equipment.

• Serves as a liaison between the US Service, Engineering Services and other technical support teams in the US and Germany.

• Creates processes and work instructions as needed to improve Service Operations.

• Develops processes and work instructions in collaboration with Engineering Services to aid troubleshooting problems in the field, as well as analyzing current customer technical requirements.

• Develops and implements a strategy for extensive customer support by understanding the customer’s Hardware and Software interfacing with the SMA equipment.

• Interfacing with customers on advanced technical questions on SMA equipment in association with the their equipment.

• Gathers and prioritizes customer’s technical requirements, provides suitable interpretation to management, training department, and engineering staff for future improvement of SMA’s products.

• Interprets and evaluates customer concerns regarding installation problems or site wide plant level issues that can harm personnel or damage SMA equipment.

• Attends industry conferences and trade shows, as necessary.

• Other duties as may be required or assigned.

REQUIRED TRAINING (TYPE / DURATION / FIELD / ADDITIONAL TRAINING)

• A bachelor’s degree in electrical or mechanical engineering is preferred.

REQUIRED RELEVANT PROFESSIONAL EXPERIENCE (TYPE / DURATION)

• 5-7 years of experience working with Medium or High Voltage equipment is required.

• 5-7 years of experience in technical sales, applications engineering, service engineering or R&D is preferred.

• Experience in renewable energy is preferred.

• Electrical and/or mechanical engineering experience is preferred.

OTHER SPECIALIZED SKILLS

• Knowledge of solar electric (PV) installation, system design and/or inspection is preferred.

• Proficiency in the English language, both written and verbal, is required. German/Spanish language skills are a plus.

• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is strongly preferred.

• Attention to detail and a high level of accuracy are required.

• Excellent interpersonal, communication and presentation skills are required.

• Excellent organizational skills are required.

• Ability to analyze and solve problems effectively.

• This position may require periodic domestic and international travel.

ADDITIONAL DETAILS

•  Salary Range: $104,000-134,000

• Comprehensive benefits including health/dental/vision with $0 premium options, 401k with match, advanced training and education opportunities, etc.

• Remote position based out of the US.