Principal Product Manager - Chat Experience

Principal Product Manager, Chat Experience

PagerDuty is seeking a Principal Product Manager to lead Chat Experience across Slack and Microsoft Teams. In this role, you will define how responders engage with incident management workflows within their preferred collaboration platforms. The stakes are high. Our customers rely on seamless chat integrations to coordinate critical incident response, and the world increasingly expects always-on digital operations. You will help transform chat platforms from simple communication tools into powerful operational command centers for incident collaboration and resolution. This is an exciting opportunity as you will own the vision and execution for PagerDuty's chat-based experiences and play a central role in advancing our digital operations leadership. You will partner closely with engineering, design, and cross-functional teams to deliver user-centric experiences that meet customers where they work and delight them with intuitive, actionable workflows. This is not about building incrementally better integrations. It is about defining the future of chat-native incident management. The ideal candidate will have a strong Product Management background and be excited to shape how users interact with PagerDuty under pressure, creating experiences that are both seamless and essential to modern incident response.

Key Responsibilities

• Lead the vision, strategy, and roadmap for the core incidents experience at the heart of PagerDuty’s Incident Management product

• Own the Chat Experience, delivering intelligent, high-impact workflows across Slack, Microsoft Teams, and future collaboration surfaces

• Partner with our AI-first organization to help define and ship PagerDuty AI Agents that support and accelerate incident response

• Drive adoption of proactive, context-rich, and automated workflows that improve resolution speed and reduce toil

• Collaborate with design, engineering, and go-to-market teams to turn customer pain points into elegant, intuitive solutions

• Define and measure success through adoption, customer satisfaction, and cross-platform experience quality

Basic Qualifications

• 5 or more years of product management experience in SaaS, enterprise software, or developer tools

• Proven experience building and launching Slack apps with interactive workflows and UI

• Strong understanding of incident response and DevOps workflows

• Demonstrated ability to lead high-impact product initiatives across multiple surfaces

• Excellent collaboration and communication skills across technical and non-technical teams

• Bachelor’s degree from a four-year accredited college or university

Preferred Qualifications

• Experience with Microsoft Teams apps or integrations

• Familiarity with AI or AI Agent technologies, including generative or assistive use cases

• Strong product instincts and a design-forward approach to crafting polished, high-leverage experiences

• Ability to align stakeholders and drive decision-making across cross-functional teams

The base salary range for this position is 180,000 - 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.