Principal Partner Success Manager

Location: Anaplan Office (NYC, SF Bay Area, Minneapolis, Miami) – Preferred; can be remote as well

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based, and disciplined in execution, you’ll be inspired, connected, developed,d and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

The Partner Success team works closely with the Anaplan partner ecosystem to further develop the partner's selling, pre-sales, services, and solution architecture capabilities. You will work closely with our Alliances, Academy, Product/CoE, Customer Success, Pre-Sales, and Professional Service teams to drive focused partner enablement and success where we need it most.

Your Impact

As a Partner Success Manager, you will drive partner-led growth through partner technical GTM, enablement, and delivery excellence activities. Observe, coach, and manage Anaplan partner resources through the partner lifecycle, both in the field and via workshops Internally, work with the Anaplan Village to:

• Develop strategic partner development plans alongside designated Alliances, Customer Success, Sales, and Channel resources

• Work cross-functionally with product, application CoE, engineering, and content owners to evaluate, curate, and design state-of-the-art and scalable enablement and assets for partners.

• Drive the partner agenda internally based on partner needs and the business objectives of the region/function supporting

• Drive thought leadership within the team on various technical topics related to the Anaplan Apps and platform, by creating content for blogs, technical write-ups, How-To guides, partner newsletter, demos, and other technical assets.

• Continually evaluate onboarding and training needs for new and existing staff members

• Liaise with Partner Operations to review and develop partner metrics that assist in decision-making

Externally, regularly interact with Partner practice leads on the following:

• Shape partner GTM by engaging with priority partners, enabling them on the Anaplan value proposition, curating joint assets and solutions, and driving a joint GTM along with Alliances.

• Enable partners to identify opportunities, position the Anaplan solution, and get them ready to implement

• Review partner customers' portfolio health and design any required action plans

• Make recommendations and assist with additional training and onsite support if required

• Participate in regular Partner planning meetings, topics to include: Resource Planning, Review of current engagements, etc.

• Provide product, field, and local expertise when working with Content Developers/Instructional Designers, to produce high quality, relevant and localized materials. Subjects to include: Decision Excellence, Solution Architecture, The Anaplan Way, Pre-Sales Process, New product releases

• Establish and host Partner Days, partner workshops, and enablement events, within your region to ensure Partners build up the relevant contacts within Customer Success, Product, Sales and Support.

Your Experience

• Bachelor’s and / or Master’s Degree

• 15+ years of IT experience including 10+ years of general EPM consulting experience

• Functional knowledge of Supply Chain with experience in leading supply chain application implementations / presales

• Technical knowledge of SaaS applications, cloud platforms, and data management is a must, either as pre-sales or implementation architect.

• Expert software pre-sales, training, facilitation, and technical workshop delivery skills

• Experience in implementing EPM platforms, SaaS applications/platforms preferred

• Excellent communication and presentation skills

• Familiarity with a formal system implementation methodology – requirements gathering, design, build/test, and deploy (Agile methodology preferable)

• 4+ years of Anaplan deployment experience or any other EPM deployment experience is preferable

• Demonstrated experience as a coach and mentor in a software implementation environment

• Passion for service excellence and a collaborative style

• Ability to work across multiple functions and within a regional, remote team

• Highly organized, customer-focused, and innovative

• Results-oriented, motivated, self-starter, and grounded in integrity

• Desire to work with a truly dynamic and exciting team, with a “roll-up your sleeves” approach

• Flexible and able to work in a fluid environment with changing priorities

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