Policy Manager - Commercial Policy

Airbnb’s Legal Department is a global team that will require working with diverse international colleagues around the world. The successful candidate will be someone who is adaptable, collaborative and embodies Airbnb’s Core Values. Candidates will be required to approach complex legal issues with a balance for local and global perspectives, while being adaptable to cultural differences and nuances. A genuine and demonstrated interest in Airbnb and a commitment to ethics, integrity and fostering a workplace that emphasizes diversity and belonging is a must.

The Community You Will Join: 

In Community & Commercial Policy, our mission is to create and evolve principled policies that establish the rules of the road for guests and hosts across Airbnb. Our work is informed by rigorous research and stakeholder collaboration, and we design policies that can support our community at scale. We team with our cross-functional partners to create accessible policy enforcement guides and to continuously maintain and improve our policies.

The Difference You Will Make:

As a Commercial Policy Manager, you will work across the business and with external stakeholders to continuously improve our policies and to handle new issues as they arise. You will be a key partner on company launches and product updates to assess risk and deliver policy solutions in support of Airbnb’s growth. You will collaborate closely with our business, design, and product teams to design systems that help facilitate a high quality experience across Airbnb. This role will serve as a critical player in developing our global policy solutions and will have a direct impact on the peace of mind of millions of Airbnb community members around the world.

A Typical Day: 

• Develop and improve commercial policies affecting the user experience, including policies covering cancellations, refunds, and payments

• Guide policy operationalization efforts in partnership with cross-functional stakeholders

• Collaborate with cross-functional stakeholders across the business including Product, Operations, Trust, Finance, Public Policy, Legal, and Communications

• Support biannual launches 

• Use data, research, and insights to evaluate and revise policies as needed

Your Expertise:

• 8+ years experience in a Policy, Legal, or Trust and Safety role; prior experience on commercial or product policy issues

• Demonstrated capacity for critical thinking, research, and analysis; strong attention to detail

• Exceptional writing and presentation abilities

• Ability to work across multiple challenging policy topics 

• Thoughtful business judgment, ability to create clarity from ambiguous situations, and ability to work well under pressure

• Experience driving solutions to complex problems through cross-functional collaboration and incorporation of diverse stakeholder perspectives

• Fluency in data analysis and leading data-driven decision-making 

• Ability to explain and simplify complex information, tradeoffs, and debates to others

Preferred Experience: 

• Experience working on commercial issues impacting a two-sided marketplace

• Experience working closely with operations teams

• Competence in spreadsheet software and other basic technical skills preferred

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.