Policy & Compliance Operations Associate

Policy & Compliance Operations Associate (Remote)

Overview:

The policy and compliance operations associate will efficiently monitor, enforce, and audit all license types following state-by-state guidelines. This role will be the decision-maker that will authorize a client to be listed on Weedmaps based on the review and validation of the documents provided. Managing compliance audits of operators, products, images, and metrics along with periodic audits will also be within the scope of work.

The impact you'll make:

• Review license renewals and verify that they are acceptable on each state licensing website.

• Stay up to date on the state laws and regulations, updating Weedmaps licensing standard operating procedures in a timely manner. 

• Contact the appropriate person for each listing to obtain renewed licenses in a timely manner, upload the license into Salesforce, and ensure all notes are kept up to date.

• Make sound decisions on behalf of Weedmaps to either approve or reject licenses provided

• Ensure all contracts are signed and stored within Salesforce by executing audits to ensure compliance.

• Be the decision-maker for auditing and approving opportunities (Closed Won) that are submitted by Revenue/Sales.

• Execute audits for SOX controls (O2C), as well as research non-compliant operators, products, and images (Trust & Safety) and report findings in a timely manner.

• Track, report, and take appropriate action for non-compliance including notification to leadership and legal department

• Ensure compliance with our policies and work with our clients and partner teams to deliver exceptional service

• Decision-maker for approving opportunities (Close Won) that are submitted by sales. 

• Meet with Legal weekly for guidance on any potential legal issues that arise

• Assist in the development and maintenance of Standard Operating Procedures (SOPs) on policy enforcement.

• Work cross-functionally with partners from Sales, Customer Service, Support Operations, and Legal to improve the Weedmaps experience, process, and tooling.

• Additional tasks and/or projects as assigned

What you've accomplished:

• BA/BS Degree required or equivalent experience

• 5+ years customer service experience

• 1+ years experience writing and maintaining standard operating procedures and policies

• Exceptional communication skills, both written and verbal

• Experience using SaaS products a plus

• Understanding of state by state cannabis laws and SOX compliance

• Experience working with cross-functional teams

• Strong planning, analytical and organizational skills

Bonus Points:

• 2+ years policy and compliance operations experience

• Experience in Cannabis industry

• Spanish bilingual written/verbal

The base pay range for this position is $70,425.00 - $101,300.00 

2025 Benefits for Full-Time, Regular Employees:

• Physical Health benefits: Medical, Dental & Vision:

  • Employee - employer paid premium 100%

  • Company contribution to a HSA when electing the High Deductible Health Plan

  • For plans that offer coverage to your dependents, you pay a small contribution

• Mental Health benefits:

  • Free access to CALM app for employees and dependents

  • Employee Training

  • Mental Health seminars and Q&A sessions

• Basic Life & AD&D - employer paid 1x salary up to $250,000

• 401(k) Retirement Plan (with employer match contribution)

• Generous PTO, Paid Sick Leave, and Company Holidays

• Supplemental, voluntary benefits

  • Student Loan Repayment/529 Education Savings - including a company contribution

  • FSA (Medical, Dependent, Transit and Parking)

  • Voluntary Life and AD&D Insurance

  • Critical Illness Insurance

  • Accident Insurance

  • Short- and Long-term Disability Insurance

  • Pet Insurance

  • Family planning/fertility

  • Identity theft protection

  • Legal access to a network of attorneys

• Paid parental leave