Platform Lead, Support Products - Global Self-Service

The Community You Will Join:

• In 2-4 sentences

• Include insight to the working environment:

  • About the team

  • Key cross-functional partners 

The Difference You Will Make:

• 2-3 sentences

• Describe the role the individual will be doing

• Identify what success looks like in the role, including measurable outcomes

  • Project descriptions, relevant project plans, prioritization.

A Typical Day: 

• 4-6 bullet points

• Be specific & identify the tasks necessary to accomplish the outcomes and measures of success mentioned in the difference you can make section

• Focus on the specific day-to-day responsibilities that will drive success in the role

• Mention anything unique about this role, that’s not standard to the profile

• Describe how this role will collaborate with cross functional partners and if relevant, include:

  •  International partners

Your Expertise:

• 5-7 bullet points

• Provide specific years of experience instead of range (i.e. 8 + years instead of 8-10+ years)

• Reference leveling guide for expectations by level of role

• Reference role attributes for suggested qualifications, if applicable

• Focus on qualifications necessary to perform the role vs skills that can be learned in the role

• Focus on desired experience preferred for the role, and not a specific checklist of skills

• Work authorization (if applicable)

• Travel requirements (if applicable)

  • Preferred unique skill-sets (eg: experience with certain technologies, systems or platforms, specific cross-functional expertise)

Your Location:

[ OPTION 1 - position is completely Remote- USA]

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

[OPTION 2 - position needs to be based within a certain geography, still remote]

Due to the nature of this position, the successful applicant will need to be based in [ENTER STATE/STATES] to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list.  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

[OPTION 3 - position needs to be based in an office]

This position needs to be based in the [OFFICE LOCATION] office 40 hours a week, or as required by the business needs for the role.

[OPTION 4 - Airbnb Payments Entity ONLY] This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Florida, Georgia, Illinois, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.