Pharmacy Key Account Manager

Viatris UK Healthcare

At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via:  Access – Providing high quality trusted medicines regardless of geography or circumstance; Leadership – Advancing sustainable operations and innovative solutions to improve patient health; and  Partnership – Leveraging our collective expertise to connect people to products and services.   

Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment. 

For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world. 

The Role & What You Will Be Doing 

Reporting to the Pharmacy Commercial Lead, a Key Account Manager will be typically be responsible for the negotiation of £10M+ pa of the Pharmacy portfolio including prescription and OTC medicines. Employing Key Account Management principles to develop and maintain customer relationships with specified key accounts, working at a National level, in order to develop and deploy a customer centric Value Proposition to maximise sales revenue and ensure a continuous supply chain to meet customer needs. The role will work cross functionally with the Pharmacy Support Manager to deliver bespoke and tailored value-based healthcare solutions that support the commercial performance and build strong partnerships across key stake holders.

Every day, we rise to the challenge to make a difference and here’s how the Pharmacy Key Account Manager role will make an impact: 

• Using Key Account Management principles, develop and maintain business relationships throughout the customer organisation within complex, strategic, national pharmacy accounts, to meet sales targets and deliver against our Pharmacy CVP offering in line with the Viatris strategy.

• Understand the key needs of the customer, and develop aligned strategies that deliver demonstrated business benefit to both organisations

• Anticipate and identify opportunities/issues that may affect business performance or supply chain demands and instigate solutions to manage them.

• Regular provision of customer insight relating to the accounts and the broader pharmacy environment to aid the development of customer-centric strategies

• Contribute to the development of sales and marketing plans to increase/strengthen business across accounts by gathering and disseminating up-to-date market intelligence. 

• Have a clear focus on measuring impact and performance, bring an agile mindset to learn and adapt the plan to optimise performance.

• Monitor and identify national trends in sales to effectively manage disruptions or falling sales, taking action and re-negotiating contracts when necessary.  Collate, analyse and disseminate relevant market information to support development of sales opportunities.

• Investigate and develop opportunities to create additional business through the use of the Pharmacy CVP. 

• Develop, negotiate and implement appropriate trade marketing agreements for the Viatris OTC portfolio to drive net revenue growth and profitability.

• Identify and negotiate with future prospective partners in order to evaluate all projects development potential and to contribute to the business plan development.

• Develop constructive internal and cross-functional relationships with key departments to facilitate team-work, the exchange of information and the development of business opportunities.

• Work with the Pharmacy, Retail marketing, Digital Marketing and Medical to identify and implement innovative concepts to ensure future market needs and changes are met. 

• Support the Pharmacy Development Manager to project manager customer teams to ensure effective development and implementation of co-creation projects

About Your Skills & Experience 

For this role, we’re looking for a candidate who has an effective combination of the following qualifications, skills and experiences: 

• Education: Bachelor's degree or equivalent required

• Certifications: Must be ABPI and PAGB qualified

• Proven experience in account management

• Strong knowledge of the ethical pharmaceutical supply chain

• Strategic and logical planning skills

• Highly skilled in preparation, presentation, and communication

• Strong numeric ability and initiative

• Excellent communication skills, including the ability to negotiate across all organizational levels

• Solid grasp of marketing and trade marketing principles

• Demonstrated creative thinking and innovation in Sales

• English Proficiency: Advanced level

At Viatris, we are dedicated to building a truly diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t fully align with every requirement, we still encourage you to apply. You may just be the right candidate for this or other roles. 

Why Viatris? 

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. You will also have the opportunity to access excellent career progression opportunities and work-life balance initiatives. 

Diversity & Inclusion at Viatris 

At Viatris, diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is, but as it should be. If you would like to know more about what diversity, equity and inclusion means to us, please visit https://www.viatris.com/en/Careers/Diversity-and-Inclusion  

Sustainability at Viatris 

Corporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life, recognizing that our actions affect the stakeholders and communities we serve. To learn more about our efforts, please visit https://www.viatris.com/en/about-us/corporate-responsibility  

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. 

Viatris is an Equal Opportunity Employer.