Payments Project Specialist

Why join Nextech?

We are a leader in specialty healthcare technology solutions, headquartered in Tampa, FL.

We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.

Job Summary:

The Payments Project Specialist is responsible for managing the Payment Implementation Project activities for all sources of Payments implementation needs, including new payments customers, add locations for existing payment customers, and Partner payment integrations. S/He will also support coordination of the Early Adopter (EA) program for each payment integrations and payment feature releases for all specialties that Nextech supports. S/He will help to define, track and report success criteria of each implementation and feature release prior to the defined General Availability (GA) Date, helping determine if the GA date is viable or needs to be rescheduled. S/He will work closely with the broader implementation team to track success of the activation and training sessions, make recommendations for improvements, be a point of contact for issues that are experienced, reporting them to the Product Team and keeping the customer informed through resolution. S/He will have the skill set to do preliminary triage on reported issues before handing them off to the Product Team for technical investigation, root cause identification, and fix implementation. S/He will collaborate closely with the Payments Product team, customers, and other internal departments to achieve successful implementations and issue resolutions.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Essential Functions

• Own all Nextech Payments implementations

Nextech Payments in general

Embedded Nextech payments - Partner integration implementations

Integrated CareCredit implementations

• Help coordinate the identification of Beta customers for new payment integrations and feature releases

• Provide suggestions to improve implementation, activation, and overall client experience for payment customers

• Manage the third-party integrations and are certified to use Nextech Payments (adherence to Nextech Payments best practices).

• Coordinate the implementation and activation of Nextech Payments customers that want to leverage certified third-party software solutions with Nextech Payments

• Help educate internal stakeholders on existing and new Nextech Payments and other PayFac features

• Front-line defense team member for PayFac product team, performing troubleshooting, issue reporting, and handoff to Product, tracking through resolution

• Help with feature launch and commercialization

Support creation and maintenance of artifacts (KB and SOP documentation, demo videos)

Communicate and help train clients when needed

• Help with Nextech Payments activation and first deposit metrics

• Work with the Payments team to help educate the Sales, PSM, CSMs, and Support with payment Training, Documentation, Process Updates

• Be a cross-functional team member between PayFac and Implementations

Provide support and assistance to implementations for all Payment features and 3rd party software integrations

Help with Support Cases

Activate Payments Licenses

Assist implementations with training clients on Nextech Payments and its features

Support Implementations team with client setup, device ordering, and activation session troubleshooting

Manage post-go live client health check

• Assist the team with meetings as a representative of PayFac product where necessary

• Be a Salesforce expert for PayFac team

• Support quantitative analysis of Payments feature utilization by clients and support/supply data for health-checks in coordination with CSMs/PSMs to identify any blockers and drive feature adoption.

Minimum Requirements

• 3 years of experience in the payments industry holding a variety of positions working with internal and external clients

• Knowledge and understanding of all facets of the Card Payment Industry

• Bachelor’s degree, preferably in business, information technology or related area (or equivalent experience)

• Demonstrate superior problem solving and troubleshooting skills.

• Ability to multitask, prioritize, and meet deadlines.

• Excellent communication skills with strong ability to build meaningful cross-functional relationships and buy-in

• Critical thinker with strong analytical and problem-solving skills.

• Demonstrated experience with data, using Excel other MS Office programs

• Must possess high degree of professionalism and proven ability to work with confidential information

• Ability to work in a fast-paced environment with ambiguity and minimal oversight

• Strong attention to detail with excellent written and verbal communication skills.

Preferred Qualifications

• Bachelor’s degree in Business Administration or related field and/or related experience

• Project Manager or Project Coordinator experience dealing with multiple stakeholders

Working Environment/Physical Demands

• This is primarily a remote role

• Long-distance or air travel as needed – not to exceed 10% travel.

• Activities require a significant amount of work in front of a computer monitor.

Total Rewards

• Employee Assistance Program with free counseling sessions available

• Flexible Time Off: take time off when you need it without worrying about available hours

• 10 paid holidays + 1 floating holiday

• Generous annual bonus opportunity

• iCREATE Employee Recognition Program

• Insurance : Choice of Medical, Dental, and Vision plans

• Wellness Program including discounts on medical premiums

• Health Savings Account

• Flexible Spending Account

• Volunteer Time Off

• 100% Company-Paid Parental leave

• 401(k) with Employer Match

• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance

• Company-Sponsored 529 College Savings Plan

• Corporate Discounts on Retail, Travel, and Entertainment

• Pet Insurance options