Partner Success Manager

NOTE: This is a FULLY remote role, but the candidate must be based within North America to collaborate with their peers and customers.

Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.

As a profitable and growing company, we are looking to hire A Partner Success Manager to own the full lifecycle of our Marketplace and Strategic Partners — from initial inquiry and qualification through onboarding, activation, and long-term success. This role is critical to ensuring partners are technically integrated, supported, and consistently driving value — both for themselves and for Hostaway.

You’ll be the primary relationship lead for a portfolio of partners, acting as their advocate internally and their strategic advisor externally. You’ll collaborate cross-functionally with Product, Support, Marketing, Sales, and RevOps to ensure partners are enabled, engaged, and retained. As our ecosystem grows, this role may expand into broader partner enablement and strategic account ownership.

This role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.

Your Mission

1. Inbound Partner Inquiries & Qualification

• Manage and triage inbound partner requests across all channels

• Conduct outreach and qualification calls to assess partner fit, potential, and alignment with marketplace strategy

• Evaluate partner opportunities based on strategic relevance and integration readiness

• Coordinate internal input and prioritization for strategic or high-value prospects

• Lead early-stage conversations and support contract negotiations with the Director of Partnerships and Legal

• Transition qualified partners into onboarding with clear handoff and expectations

2. Partner Onboarding & Activation

• Own the onboarding lifecycle: account setup, integration support, certification, and go-live coordination

• Guide partners through key milestones, success frameworks, and technical enablement

• Track onboarding progress, timelines, and partner readiness

• Maintain and continuously improve onboarding documentation, guides, and FAQs

• Resolve onboarding blockers in collaboration with internal teams

3. Partner Success & Relationship Growth

• Act as the primary point of contact for day-to-day partner engagement and success

• Lead recurring check-ins, QBRs, and feedback loops to ensure mutual alignment and satisfaction

• Monitor partner health, adoption, and performance to surface risks or opportunities

• Follow up on integration utilization and help partners maximize feature usage

• Support co-marketing initiatives in collaboration with Marketing (blog posts, case studies, webinars, newsletters)

4. Technical & Operational Support

• Triage and coordinate resolution of partner technical inquiries and support requests

• Provide partners with tools, documentation, and enablement resources to minimize friction

• Collaborate cross-functionally to address technical or customer support issues involving partners

• Help streamline and standardize internal and external partner-facing workflows

5. Cross-Functional Alignment & Program Improvement

• Collaborate with Product, Marketing, RevOps, and Support to align on partner needs and priorities

• Flag and escalate recurring issues, performance risks, or process inefficiencies

• Contribute to internal dashboards, reporting, and partner success metrics

• Gather partner feedback and surface actionable insights to improve program design and delivery

6. Data, Reporting & Content Creation

• Track and analyze partner performance metrics using CRM and analytics tools.

• Develop partner-facing enablement content, including guides, FAQs, Loom videos, and onboarding documentation.

• Structure and organize partner data in coordination with the Director of Partnerships.

• Leverage data to identify trends, risks, and opportunities for partner growth.

• Present clear insights and actionable recommendations to stakeholders to support decision-making.

Must-Haves:

• 2+ years in partner success, customer success, or strategic account management (SaaS preferred)

• Proven ability to manage external relationships and work cross-functionally

• Experience managing the full partner lifecycle — from qualification and onboarding to activation, engagement, and growth

• Strong skills in qualifying and evaluating inbound partner opportunities for strategic fit and integration readiness

• Excellent communication, organizational, and problem-solving abilities

• Proficient in CRM tools (Salesforce/HubSpot), Google Workspace, and Slack

• Comfortable with data tracking and reporting to monitor partner health, performance, and adoption

• Ability to travel, attend conference and meet partners in NAM/EUR

Nice-to-Haves:

• Experience supporting SaaS integrations or API-based onboarding

• Familiarity with project/task tools (ClickUp, Monday.com, Jira)

• Comfortable creating light partner-facing content (e.g., Looms, FAQs, slide decks)

• Exposure to partner ecosystems, marketplaces, or referral programs

What we offer

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.

• 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).

• Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.

• Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.

• Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.

• Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.

• Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.

• Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).

Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.