Partner Operations Specialist

Job Title: Partner Operations Specialist

Overview: As a Partner Operations Specialist, you will play a key role in executing operational processes and managing a case queue related to the Solutions Partner Program. Your efforts will be crucial in ensuring a smooth and efficient experience for stakeholders within a fast-paced, ever-changing environment.

You will thrive in this role if you are systems-oriented, highly organized, and enjoy collaborating across teams to deliver high-quality support. This is an administrative-focused position suited for someone who excels in maintaining consistency and structure in a high-volume, dynamic setting.

Key Responsibilities:

• Manage a high volume of partner-specific support cases, submitted by the global partner team, ensuring accurate administration of partner accounts.

• Oversee and streamline operational processes that support the Solutions Partner Program, becoming a subject matter expert on key aspects of program execution.

• Prioritize and organize daily tasks while working cross-functionally with partner sales, service, business enablement, and finance teams to execute on various non-recurring activities.

What We're Looking For:

• Proven experience in a support, customer service, or account administration role

• Exceptional communication and interpersonal skills, with the ability to engage effectively with various stakeholders

• A customer-focused mindset and a strong sense of urgency in resolving issues to benefit partners and internal teams

• Strong organizational skills with a keen eye for detail

• Ability to manage time efficiently and prioritize in a high-volume work environment

• Familiarity with software systems for data entry and administrative tasks

Ideal Candidate Profile:

• Highly organized and process-driven, with an ability to adapt quickly in a changing environment

• Comfortable handling administrative tasks while working toward overall program goals and maintaining a high level of customer satisfaction

Job Application Screening Questions: to be completed during the online application 

• How do you keep organized when you have multiple competing priorities? How do you determine what gets prioritized first?

• Could you describe your experience in a support, customer service, or account administration role? How does it relate to this position?

• How do you demonstrate a customer-focused mindset and a strong sense of urgency when resolving issues?

• Describe a situation where you had to communicate effectively with different stakeholders. How did you ensure all parties were aligned and satisfied?

• How do you maintain clarity and consistency in your communication in a fast-paced, ever-changing environment?