Partner Manager

As the world's leading data platform for public transport, CitySwift powers data-driven decision making for some of the largest transport networks across the globe. 

Backed by over €15 million in venture capital funding and a partner list that includes the world's largest public transportation operators and government authorities, such as National Express, Go-Ahead Group, Transport for London and many more. CitySwift is in accelerated growth mode with 100% YOY revenue growth and 150% growth in new customers in 2023. 

CitySwift’s mission is to increase the adoption of sustainable public transportation usage around the world - our platform currently optimises over 1 billion passenger journeys annually, and our target is to reach over 10 billion by 2026. 

At CitySwift, you’ll get the opportunity to take ownership, deliver measurable impact and develop professionally - reshaping the future of public transport by accelerating CitySwift’s growth through massive new business, renewal and expansion opportunities!

About the role 

Reporting to the Head of Partner Management you will play a critical role in managing and nurturing relationships with our strategic partners. This position requires a blend of account management, business development and customer success skills to ensure our partners are fully supported and can leverage CitySwift’s solutions to their fullest potential. You will act as the primary point of contact for partners driving mutual success and fostering long term collaboration.

Key responsibilities

• Partner Relationship Management: Develop and maintain strong, trust-based relationships with key partners, acting as their advocate within CitySwift.
• Onboarding and Training: Lead the onboarding process for new partners, ensuring they understand and can effectively utilise CitySwift’s solutions.
• Strategic Planning: Work closely with partners to develop and implement strategic plans that align with their goals and CitySwift’s offerings.
• Performance Monitoring: Monitor partner performance and usage of CitySwift’s solutions, providing insights and recommendations for improvement.
• Issue Resolution: Proactively identify and resolve any issues or challenges faced by partners, ensuring a seamless experience.
• Communication: Serve as the communication bridge between partners and CitySwift’s internal teams, relaying feedback and facilitating collaboration. You will work closely with all teams internally, particularly with your sales counterpart to partner on your accounts. 
• Reporting and Analysis: Generate regular reports on partner performance, activities, and satisfaction, using data to drive decision making. Maintaining internal systems such as Hubspot, Monday.com, Jira and the Google Suite. 
• Growth Initiatives: Identify and pursue opportunities for expanding partnerships and increasing adoption of CitySwift’s solutions.
• Market Insights: Stay informed about industry trends, competitive landscape, and emerging opportunities to provide partners with relevant insights.

Requirements

• Experience: Ideally 2+ years experience in a commercial environment in the bus industry or in a partner management, account management or customer success field within the tech or mobility sectors
• Education: Bachelor’s degree in Business, or a related field, or relevant industry experience. 

Skills

• Relationship Building: Strong interpersonal and communication skills with the ability to build and maintain effective partnerships, at all levels.
• Analytical: Proficient in data analysis and performance monitoring to drive partner success.
• Problem-Solving: Excellent problem-solving abilities with a proactive approach to resolving issues.
• Communication: Excellent communication skills, both written and oral, strong presentation skills, and a demonstrated ability to communicate and influence all levels of stakeholders.
• Organisational: Strong organisational skills and the ability to manage multiple priorities and projects simultaneously meeting deadlines and targets.
• Technical Proficiency: Comfortable with technology and the ability to quickly learn new tools and platforms.
• Attitude: A customer centric mindset with a passion for helping partners succeed and achieve their goals. High agency with the ability to work with minimal supervision.
• Travel: Willingness to travel as needed to meet with partners and attend industry events.

We value, recognise and reward our people

• Competitive market salary
• Health and Life Insurance and matched pension schemes
• 25 days annual leave, with additional company days off throughout the year
• Flexible working hours and hybrid/remote working opportunities including Work Abroad Program
• Paid Sick, Maternity and paternity benefits
• Employee Assistance Programme (EAP), mental health and wellbeing supports
• Employee referral program with opportunity to earn up to £4,000 per referral
• Annual Service recognition benefits (Additional Annual leave and pension contributions)